IT Manager

Overview

We are looking for a hands-on IT Manager to join our growing organisation and support the management of our technical systems, Workspace, platforms and integrations. This is a mid-level role for someone and you can expect to work closely with our current technology lead, supporting him across a broad range of technical and operational tasks, while progressively taking ownership of specific areas. A key part of this role is helping the company reduce technical dependency by improving documentation, sharing knowledge, supporting internal processes and ensuring greater continuity across our technical operations. You will be involved in platform-related tasks, technical troubleshooting, system administration, integrations, internal IT support and coordination with external suppliers where needed. The role requires curiosity, structure, problem-solving ability and the willingness to operate across different technical areas in a fast-moving regulated gaming environment.

Key Responsibilities

• Supporting the day-to-day management of technical systems, tools and platforms
• Assisting with platform operations, configurations and technical troubleshooting
• Supporting integrations with third-party providers, platforms and internal systems
• Helping maintain and improve internal IT processes, access management and technical controls
• Working closely with the technology lead to take over delegated technical tasks
• Documenting systems, processes, integrations and technical procedures
• Supporting incident investigation, issue resolution and follow-up actions
• Liaising with internal departments to understand and resolve technical requirements
• Coordinating with external suppliers, platform providers and technical partners when required
• Helping identify recurring technical issues and proposing improvements
• Supporting system monitoring, operational stability and business continuity
• Contributing to a more structured and scalable technical operating model
  

Requirements

• Previous experience in a technical operations, IT, systems, platform or technical support role
• Good understanding of technical systems, integrations and digital platforms
• Ability to troubleshoot technical issues in a structured and practical way
• Strong logical and analytical reasoning skills
• Experience working with internal tools, back-office systems, APIs, integrations or platform environments
• Strong organisational skills and attention to detail
• Ability to document technical processes clearly and accurately
• Independent, proactive and solution-oriented mindset
• Comfortable working across different technical areas rather than focusing on one narrow specialism
• Good communication skills and ability to work with both technical and non-technical colleagues
• Strong command of English for internal communication
• Ability to prioritise tasks in a dynamic operational environment
• Willingness to learn the specific systems, platforms and regulatory requirements of the business

Nice to have

• Experience within the online gaming, fintech, or regulated digital industries
• Familiarity with iGaming platforms, back-office systems or player management tools
• Experience with API integrations and third-party technical providers
• Basic understanding of cloud environments, databases, monitoring tools or system administration
• Experience with access management, security controls and internal IT governance
• Familiarity with Jira, Confluence, ticketing systems or similar operational tools
• Understanding of compliance-sensitive technical environments
• Experience supporting business continuity, incident management or technical documentation