Posted 2 months ago

IT Service Desk Specialist

SkopjeRemoteFull-time

AI Summary

An IT Service Desk Specialist provides frontline support, handling password resets, account unlocks, basic troubleshooting of hardware/software, email and network issues, Active Directory operations, and ticket management.

About this role

As an IT Service Desk Specialist, you’ll be at the heart of our support team, ensuring clients receive prompt, friendly, and efficient help with their daily IT needs.

Key responsibilities

Basic troubleshooting of hardware (desktops, laptops, printers, peripherals)
Basic software installation, configuration, and support (resetting Outlook, setting up VPN, etc.)
Familiarity with office productivity suites
Password resets, account unlocks, and basic Active Directory operations
Email configuration and troubleshooting
Network connectivity troubleshooting
Remote desktop support tools
Ticketing systems
Mobile device support

Requirements

Strong communication skills and a customer-first mindset
Basic IT knowledge and troubleshooting ability
Problem-solving skills with attention to detail
Ability to stay calm and helpful in fast-paced situations
Fluent in English

Working hours

Monday to Friday
Working in shifts as part of L1 team covering 24/5

What we offer

Full-time employment
Working from home possibility
Private health insurance
Monthly Gym membership
Access to education and professional improvement
Working with great people in a culture that supports both autonomy and collaboration
Office perks: great location, modern equipment unlimited coffee & tea, fruits, spacious lounge area
Team building activities

We’re looking for motivated people who want to grow, collaborate, and make a real impact. Apply and grow with us.