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cargo-partner

Posted 4 months ago

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IT Service Performance Manager

BratislavaOn-siteFull-time

AI Summary

IT Service Performance Manager who analyzes IT service metrics, manages performance indicators, and collaborates across teams to improve service delivery and align IT with business targets.

About this role

Ready to level up in IT? Join us as an IT Service Performance Manager!
Be the brain behind a comprehensive strategy for managing performance across all service lines. Shape our tech to match business goals, and fuel growth.

What will you do?

  • Support in the definition and management of IT-related metrics and operational performance indicators
  • Contribute to the achievement of business objectives by monitoring performance, reporting on key KPIs, and formulating strategic and tactical plans
  • Utilize data to facilitate informed decision-making and present numerical analyses for considerations such as cost-benefit assessments, IT infrastructure enhancements, and strategic technology direction
  • Evaluate and challenge existing risk policies and practices to identify opportunities for enhanced commercial performance
  • Ensure the implementation and continuous compliance with best practice controls and governance measures
  • Assist in the coordination of IT management processes: from software license compliance and budgeting to initiatives aimed at cost reduction and alignment of IT with corporate financial targets

    • What are we looking for?

  • Familiarity with performance indicators and metrics that are crucial to managing and enhancing service delivery, along with the capacity to gather, analyze, and report this information effectively
  • An analytical mindset to pinpoint and resolve inefficiencies within service operations
  • Strong communication skills to articulate performance-related insights to a diverse audience, making complex information understandable to all
  • A collaborative spirit to work seamlessly with various teams, including those with IT expertise
  • Organizational abilities to oversee projects and manage budgets aimed at bolstering service performance
  • The ability to learn a company's operational systems, underlying technology, and service offerings swiftly

    • Skills

    Budget ManagementCost-benefit AnalysisData AnalysisData VisualizationFinancial Targets AlignmentGovernance ControlsInfrastructure AssessmentIT GovernanceIT Performance MetricsIT Service ManagementKPI DashboardsKPIsPerformance ReportingProject CoordinationRisk ManagementSoftware License Compliance

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