IT Specialist

Job Summary:

Based in NYC only.

This position is responsible for supporting daily IT operations across office users, including helpdesk support, hardware and software troubleshooting, user account administration, onboarding/offboarding, and IT asset management. Also, this role supports B2B & B2C business and operational systems, including EDI operations, 3PL and marketplace-related system coordination, SAP/BI support, and collaboration with HQ IT, internal stakeholders, and external vendors. The ideal candidate should have strong troubleshooting skills, hands-on IT operational experience, solid communication skills, and the ability to manage multiple priorities in a fast-paced environment.

1. EDI Operations – Mandatory & Critical Function

   • Set up and manage new EDI connections for new trading partners
   • Connect SAP ECP customer master to EDI profiles after customer creation
   • Manage and maintain existing EDI channels (850/856/852/753/754/810/940/945), ANSI X12
   • EDI Platform experience (Intertrade, SPS, Cleo, etc)
   • EDI file read/edit experience is a must
   • Handle EDI mapping, configuration, onboarding, testing, and go‑live
   • Monitor daily EDI transactions and troubleshoot failures proactively
   • Work closely with EDI vendors to ensure SLA delivery and issue resolution
   • Support business & sales teams in improving EDI automation and accuracy
   • Strong skills in project management, with experience leading cross-functional teams through complex technology initiatives.

   End‑User Computing & IT Operations

   • Oversee Windows & macOS troubleshooting
   • Lead hardware/software lifecycle: procurement, setup, maintenance
   • Ensure timely resolution of IT tickets with improved service quality
   • Maintain IT documentation, SOPs, and operational standards

   Vendor, HQ & Stakeholder Management

   • Manage relationships with EDI, network, SAP, and hardware vendors
   • Coordinate with HQ IT for ERP alignment, compliance, and escalations
   • Support cross‑functional IT projects and initiatives

   IT Helpdesk 

   • Provide IT support to end users.  
   • Respond to IT requests and inquiries in a timely manner. 
   • Monitor and ensure proper functioning of IT systems/applications.

Qualification and Experience:

• Minimum Degree or Diploma in Computer Science or Engineering, Information Technology mandatory

• At least 1-3 years of experience in an IT role

• 2+ years- experience managing projects and people.

• Must be able to work in the NY office at least three times per week

• Experience working with multiple stakeholders.

• Strong IT operational background

• Bilingual (Korean-English) is required

Skill Sets

• Analytical and problem-solving skill

• Strong written and oral communication

• Good interpersonal & communication skills
• Able to conduct research into application and software issues

Personal Attributes

• Willing to work beyond contractual work hours when required

• The role may occasionally require solo travel to other sites (such as Vermont / LA Brea)

• Given the nature of our IT work, candidates should be comfortable with server room / network infrastructure tasks, which can involve dusty environments and physical lifting (server equipment)

• Meticulous, analytical and independent

• Possess a strong sense of urgency, able to prioritize and meet deadlines

• A confident self-starter with a high level of drive

• Self-motivated, committed, determined, diligent and trustworthy nature

• Results oriented, resourceful, resilient, meticulous, has initiative, and willing to be “hands-on” when required

• Good listener and be a dedicated team player, willing to help others