IT Support Apprentice

A Bilbrough, in partnership with London P&I is looking for an IT Support Apprentice to join their team.

London P&I is a leading, globally connected, mutual marine insurer our members and assureds can depend on. We help them navigate challenges through proactive partnership, deep expertise, and insightful support. When they need us, we act - decisively and practically, with a clear understanding of what's at stake.

As a long-standing member of the International Group of P&I Clubs, we combine stability with an approach built for the realities of modern shipping. For generations, we have brought together underwriting and claims, legal support and loss prevention, working from a place of knowledge and care to power our shared progress and provide support beyond every horizon. With teams in London, Hong Kong, Piraeus, Limassol, Seoul, and Shanghai, supported by a trusted global network of correspondents, lawyers and surveyors, we help you chart your course with confidence, security, and resilience.

We're always looking for passionate, committed people looking to contribute to something that genuinely has a positive, real-word impact.

Responsibilities:

• Fielding 1st line and basic 2nd line support calls in a helpdesk environment

• Troubleshooting user problems either at their desk or using remote software

• Hardware builds and endpoint management – mobile, PC and laptops

• Learning our business environment

• Engaging with all levels of stakeholders

• Support users in the use of computer equipment and software by providing necessary training and advice

• Performing daily checks as set out by the business

• Dealing with Third Party support for printers and telecoms

• Participating in Business Continuity Disaster Recovery tests

• Assist in keeping the IT department organised and tidy and organising removal of stale assets and equipment

Required skills:

• Passion for IT and a demonstrable desire to pursue a career in this area and a personal interest in IT global developments in general. Competent basic IT skills essential

• Must be able to schedule and prioritise work and have the ability to meet continuous deadlines and to consistently achieve the required result. The jobholder must be able to work under their own initiative as well as working in a team environment. Also, must be punctual

• To demonstrate excellent analytical/problem solving skills to ensure the business requirements are interpreted correctly

• The presentation of work produced must be of a good standard with regard to accuracy and format

• Must be able to communicate effectively internally and externally, and develop professional ties with colleagues, and present thoughts clearly and concisely. Good written communication skills are also required

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours: 9am - 5:30pm

Benefits:

• Hybrid working. Monday & Friday is work from home.

• 26 days annual leave

• Private medical insurance

• Healthcare cash plan

• Up to 11% pension contributions

• Life assurance - 4 x basic salary

• On-site gym

• Cycle to Work scheme

• Social and company events

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!