IT Support / Help Desk / Desktop Support Engineer

IT Support / Help Desk / Desktop Support Engineer

We are currently looking for IT Support / Help Desk / Desktop Support Engineer for our Qatar operations

Required Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.

• 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.

• Experience supporting Microsoft 365 environments.

• Knowledge of Active Directory and Microsoft Intune.

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).

• Experience with Windows 11 administration and troubleshooting.

Technical Skills

• Microsoft 365 Administration

• Microsoft Intune (MDM/MAM)

• Active Directory Users & Computers

• Azure Entra ID (Azure AD)

• Windows 11 Support

• Endpoint Patching & Updates

• Microsoft Exchange Online

• Network and Wi-Fi Troubleshooting

• Printer Management Systems

• Backup Monitoring and Recovery

• User Access Management

• Computer Account Management

• IT Asset Management

Language Requirements

• Fluent in Arabic and English (spoken and written).

Preferred Skills

• Knowledge of Microsoft Defender and security best practices.

• ITIL Foundation certification.

• Microsoft Certified: Modern Desktop Administrator or equivalent.

• Experience with access control systems and card management solutions.

• Experience with ticketing systems and SLA-driven support environments.

Key Competencies

• Excellent communication and customer service skills.

• Strong troubleshooting and analytical abilities.

• Ability to prioritize and manage multiple support requests.

• Team-oriented with a proactive approach to problem-solving.

• Strong documentation and organizational skills.

Experience Level: Mid-Level (4-6 years)

Languages: Arabic & English (Mandatory)

Joining time frame: Immediate