IT Support Intern

b_labs is the transformation and digitization arm of B.TECH, on a mission to change the industry as we know it. We spearhead tech innovation at B.TECH, an organization that has been a cornerstone of the Egyptian retail industry. We are the engine powering B.TECH in achieving its goal of becoming the leading omni-channel platform for consumer electronics and appliances in Egypt. By joining b labs, you will get to benefit from a collaborative startup environment, while also enjoying the stability of working within a company that has achieved strong growth year after year. You will be part of a visionary, customer-focused team with an ambitious mission--to become a trailblazer for digital retail within the Middle East.

Responsibilities

• Assist in providing L1 support for business-critical retail applications, including POS, ERP, inventory, Fintech, and e-commerce platforms, under the guidance of senior team members.
• Help investigate and troubleshoot basic application-related issues, escalating more complex cases to senior support staff.
• Collaborate with IT and business users to help identify issues and support the implementation of fixes.
• Support the team during application updates, testing, and UAT (User Acceptance Testing) activities.
• Help document solutions and contribute to maintaining the knowledge base for ongoing operations.
• Assist in monitoring data flow between systems (e.g., POS, ERP, CRM) and flag any irregularities.
• Support regular system health checks and help monitor logs under supervision.
• Assist in preparing training materials and providing basic end-user support as needed.

Requirements

• Currently pursuing a bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.
• Basic understanding of application support concepts; exposure to POS, ERP, or e-commerce systems is a plus.
• Strong problem-solving skills and attention to detail.
• Good communication skills, both written and verbal.
• Comfortable working with data and basic troubleshooting logic.
• Eager to learn, proactive, and able to work well within a team.
• Ability to manage tasks and follow up on issues in a timely manner.
• Interest in pursuing a career in IT/Application Support or related technical fields.

Benefits

🏢 Inspiring Office Environment
When you come to the mylo office, you'll find creative workspaces, an open design that encourages team collaboration, and a well-equipped kitchen for your daily coffee breaks or snack moments.

👩‍💻 Learn from the Best
You’ll be surrounded by experienced, passionate tech professionals who are ready to guide you. You'll learn fast, grow even faster, and gain real-world exposure that will help you take confident steps in your career.

🚀 Real Impact
This isn’t a “watch-and-learn” kind of internship. You’ll be working on real projects, solving actual problems, and making a difference — from day one.