IT Support Technician Apprentice

We are an award-winning managed IT services and support provider. We specialise in providing end-to-end solutions for a large portfolio of customers. We have been growing since being established in 2001 fuelled by our commitment to innovation and exceptional customer service.

About the role:

We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 Azure Cloud Support Specialist programme. You will work with public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting.

Responsibilities:

• Provide first-line IT support to end users via phone, email and ticketing systems

• Log, update and manage support tickets in line with agreed SLAs

• Troubleshoot hardware, software and Microsoft 365 issues

• Support users with password resets, account administration and access requests

• Escalate complex technical issues to senior engineers where required

• Assist with device setup, configuration and deployment

• Support Microsoft Windows desktop and laptop environments

• Deliver excellent customer service and maintain regular communication with users

• Create and maintain technical documentation and knowledge base articles

• Participate in training and development activities as part of the Level 3 IT apprenticeship

We are looking for someone that has:

• The ability to work individually and as part of a team, potentially covering extending working hours

• Desire to learn new technologies, develop advanced networking skills and share them across the team

• Strong desire and knowledge to work within an internet service provider industry and in a close-knit team

• Excellent verbal and written communication skills

• Previous IT related work experience

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours: 37.5 hours per week, 9am to 5:30pm

Benefits:

• Casual dress code

• Friendly atmosphere

• Regular staff lunches (paid for by company)

• Holiday entitlements

• Company pension

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!