ITIL

Bringle Academy

www.bringleacademy.com

Application Developer

• The Application Developer is responsible for making available applications and systems which provide the required functionality for IT services.
• This includes the development and maintenance of custom applications as well as the customization of products from software vendors.

Change Advisory Board (CAB)

• A group of people that advises theChange Managerin the assessment, prioritization and scheduling of Changes.
• This board is usually made up of representatives from all areas within the IT organization, the business, and third parties such as suppliers.

Change Manager

• The Change Manager controls the lifecycle of all Changes.
• His primary objective is to enable beneficial Changes to be made, with minimum disruption to IT services.
• For important Changes, the Change Manager will refer the authorization of Changes to theChange Advisory Board (CAB).

Configuration Manager

• The Configuration Manager is responsible for maintaining information about Configuration Items required to deliver IT services.
• To this end he maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations.

Emergency Change Advisory Board (ECAB)

• A sub-set of theChange Advisory Boardwho makes decisions about high impact Emergency Changes.
• Membership of the ECAB may be decided at the time a meeting is called, and depends on the nature of the Emergency Change.

Knowledge Manager

• The Knowledge Manager ensures that the IT organization is able to gather, analyze, store and share knowledge and information.
• His primary goal is to improve efficiency by reducing the need to rediscover knowledge.

Project Manager

• The Project Manager is responsible for planning and coordinating the resources to deploy a major Release within the predicted cost, time and quality estimates.

Release Manager

• The Release Manager is responsible for planning and controlling the movement of Releases to test and live environments.
• His primary objective is to ensure that the integrity of the live environment is protected and that the correct components are released.

Test Manager

• The Test Manager ensures that deployed Releases and the resulting services meet customer expectations, and verifies that IT operations is able to support the new service.

Additional Information

All your information will be kept confidential according to EEO guidelines.