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Posted 109 months ago

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ITIL V3, ITSM Suite, Cloud Computing Infrastructure

MilwaukeeOn-siteFull-time

AI Summary

A mid-level IT service management role implementing and driving ITIL v3 and ITSM processes (ServiceNow or BMC Remedy), agile practices, and CSI projects, with a focus on asset, configuration, and enterprise service management.

About this role

ITIL V3, ITSM Suite, Cloud Computing Infrastructure

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

  • Minimum of 4+ year overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
  • At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
  • Knowledge of the ITIL v3 service life cycle and ITSM best practices
  • Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
  • Knowledge of COBIT, ISO 2000, or CMMI
  • Knowledge of technology metrics, scorecard implementation, and project management best practices
  • ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy
  • Analytical and Communication skills
  • Planning and Co-ordination skills
  • Experience with project management

Qualifications

  • Minimum of 4+ year overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
  • At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
  • Knowledge of the ITIL v3 service life cycle and ITSM best practices
  • Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
  • Knowledge of COBIT, ISO 2000, or CMMI
  • Knowledge of technology metrics, scorecard implementation, and project management best practices
  • ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy
  • Analytical and Communication skills
  • Planning and Co-ordination skills
  • Experience with project management
  • Experience and desire to work in a management consulting environment that requires regular travel

Additional Information

** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.

Note:-
1.This is aFull-Time & Permanent jobopportunityfor you.
2.OnlyUS CitizenGreen Card Holder GC-EAD, H4-EAD L2-EAD can apply.
3.No OPT-EAD, H1B & TNcandidates please.
4.Please mention yourVisa Statusin youremail or resume.

Skills

AgileBMC RemedyCMMICOBITISO 2000ITIL Process ImplementationITIL V3ITSMProject ManagementServiceNow

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