Posted 3 months ago
ITIL V3, ITSM Suite, Cloud Computing Infrastructure
AI Summary
A mid-level IT service management role implementing and driving ITIL v3 and ITSM processes (ServiceNow or BMC Remedy), agile practices, and CSI projects, with a focus on asset, configuration, and enterprise service management.
About this role
ITIL V3, ITSM Suite, Cloud Computing Infrastructure
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
- Minimum of 4+ year overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
- At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
- Knowledge of the ITIL v3 service life cycle and ITSM best practices
- Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
- Knowledge of COBIT, ISO 2000, or CMMI
- Knowledge of technology metrics, scorecard implementation, and project management best practices
- ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy
- Analytical and Communication skills
- Planning and Co-ordination skills
- Experience with project management
Qualifications
- Minimum of 4+ year overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
- At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
- Knowledge of the ITIL v3 service life cycle and ITSM best practices
- Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
- Knowledge of COBIT, ISO 2000, or CMMI
- Knowledge of technology metrics, scorecard implementation, and project management best practices
- ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy
- Analytical and Communication skills
- Planning and Co-ordination skills
- Experience with project management
- Experience and desire to work in a management consulting environment that requires regular travel
Additional Information
** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
Note:-
1.This is aFull-Time & Permanent jobopportunityfor you.
2.OnlyUS CitizenGreen Card Holder GC-EAD, H4-EAD L2-EAD can apply.
3.No OPT-EAD, H1B & TNcandidates please.
4.Please mention yourVisa Statusin youremail or resume.
Skills
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.