ITSM Process Consultant

ITSM Process Consultant

Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class technology consulting and services across the globe. BSL offers its services in Information Technology, Enterprise Resource Planning (ERP) and Engineering consulting, with the mission of becoming internationally renowned Systems Integration Company.

Hi ,

Hope you are doing well..!

This is Ramya from Blackapple Solutions Ltd.
At the moment we have an urgent opening for ITSM Process Consultant for Permanent position based at London, England.
Here below I am sending you the job description for your referral. Please let me know your interest as soon as possible along with your updated CV and below mentioned details so that I can process your resume to my client NIIT. It would be great if you could refer your friends or colleagues who are looking for similar kind of roles.

please fill in the details And send it me ASAP:

Availability/Notice period:
Current Location:
Total Experience:
Years of Relevant Skill Experience:
Current salary:
Expected Pay rate:
Current salary:
Nationality/Visa:
Willing to work in London(Yes/No):
________________________________________
Job Description:
Role : ITSM Process Consultant
Location : London England
Job type : Permanent
Client : NIIT

Job Description

Skills and Abilities:

• Experience in implementing ITSM Processes as per ITIL 2011 best practices.
• Capable of handling end to end ITSM implementation.
• Provide guidance and support to delivery teams in implementing and improving service management processes.
• Should be able to define process KPI’s and metrics to monitor and manage process performance.
• Capable of conducting process maturity assessments/ gap analysis as per ITIL / ISO 20000 best practices and prepare management reports.
• Able to align IT service management processes as per customer needs and industry leading practices.
• Participate in internal audits.
• Aware of various service management tools like BMC Remedy, ServiceNow, HP Serviced manager etc.
• Must be ITIL certified at intermediate level (minimum SO, ST and SD), ITIL Expert preferred
• ISO 20000 Implementer / Practitioner certified.
• Should have 10+ years of experience in IT Service Management
• Must be an effective communicator and excellent presentation skills


Kind Regards

Ramya
Junior IT Recruiter
Recruitment Consultant (UK & Europe) | Blackapple Solutions Ltd
8 Cherry Tree Centre, Market Street, Huddersfield,
West Yorkshire, United Kingdom, HD1 2ET
Contact: +44-2035142336 EXT (917)
Web : www.blackapple-solutions.co.uk


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