Posted 14 days ago
JAM Customer Service Agents New
KingstonRemoteFull-time
AI Summary
Customer Service Agent handling inbound inquiries via email, voice, and chat to drive customer satisfaction and resolve pain points.
About this role
Support Services Group is looking for customer service representatives to join our team in our Kingston, Jamaica office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. This role would include email, voice and chat.
We are seeking Customer Service Agents for our inbound programs.
Attributes:
- Previous customer service experience
- Excellent command of the English language
- Active Listener
- A clear and articulate speaker
- Committed, ambitious, energetic & enthusiastic
- Strong multitasking skills
- High sense of urgency and task-oriented
- Ability to think and respond quickly
- Fearless attitude and Hunter mentality
- Ability to work a Full-Time schedule
Must-Have:
- Previous Customer Service Experience: > 1 year
- Sales Experience > 1 year
- Call Centre Experience: 1 year+
- Customer Service Experience: 1 year+
- 3-5 Secondary School Qualifications, including English Language and a Numeric Subject.
Skills
Call CentreChatCustomer ServiceEmailProduct KnowledgeSalesVoice
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.