Junior Deliverability Specialist

Mapp Digital is one of the largest independent digital marketing technology companies in the world. Built by marketers for marketers, Mapp provides a comprehensive family of software and customer-centric services including a sophisticated data management platform; tools that optimize email, mobile, app, social and web marketing; and campaign management and strategy consulting.
Mapp Digital brings the most sophisticated and specially engineered technology to customers as part of its mission to “simplify marketing complexity.” The company is headquartered in San Diego, with locations in Munich, Paris, London, Berlin, Krakow, Eindhoven and Milan. Mapp has more than 3,000 customers including some of the top brands in the world across a broad range of industries.
We give our best to our clients and each other, fostering employee empowerment in a culture of action and accountability. Opportunities abound for innovative, talented, passionate people who dream of being a part of a fun and driven team that thrives in a high-energy environment.

GENERAL JOB DESCRIPTION

We are opening a position as Junior Deliverability Specialist to complete our Global team. Our mission is to support our clients reaching the inbox with their email campaigns. The position is based in the Munich office.
You will be part of the Global Deliverability team, which is responsible for the continuous support of our clients and internal teams. We have a strong focus on the customer as well as to the dedicated Customer Success team, acting as the expert in Deliverability strategy and troubleshooting. You will be the interface to the email industry and help the customers and Account Managers interpreting the campaign results in the correct way and react appropriately. While focus will be on German-speaking customers, you’ll be responsible for English-speaking customers worldwide as well.

MAJOR DUTIES AND RESPONSIBILITIES

•Support incoming incidents and requests from the clients concerning Deliverability Troubleshooting
•Define strategies, guidelines and processes for Onboarding of new customers and production phases
•Monitor the network, MTA and IP health (blacklisting follow-up)
•Manage and handle direct and indirect complaints
•Internal and external reporting, presentations, knowledge transfer
•Maintaining contact with the most important ISPs, spam filter providers and white listing providers
•Analyzing the performance data of send outs and creating meaningful reports, presentations and pivots out of them
•Development of Best Practices in all areas of email marketing with influence on deliverability (data generating, creation, dispatch etc.)
•Proactive provision of advice for our customer in the implementation of these Best Practices
•Update calls with customer and internal teams


REQUIRED SKILLS AND EXPERIENCE

•Very good skills in written and spoken English and German
•Good communication and presentation skills
•Interest to “solve problems” and “find the root cause”
•Technical background knowledge in the area of email, network and authentication are appreciated
•Ability to communicate technical information in a simple way to internal and external customers
•Working self-determined and reliable in a remote team environment
•Transforming raw data (e.g. CSV) into meaningful statistics (Office 365), reports and presentations