Junior Support Specialist

Junior Support Specialist

This is why we need you

We’re looking for a super enthusiastic and a hard working person to join our busy global support centre in Plovdiv. You’ll need fluent spoken and written English, be results driven, have a flexible can-do attitude and be able to work well under pressure, if you want to work in this ambitious and growing team.

The sort of people we're looking for, the ones who will excel in this role are:

Bright, positive and self motivated

100% focused on delighting customers

Quick to learn, excited to learn and willing to invest personal time and energy in learning

Flexible with the ability to work independently and as part of a team

Strong interpersonal, written and verbal communication skills

Flexible working time and work in shifts during the day

What you’ll deliver

Outstanding help and support to our clients and their employees across the globe

A warm and friendly telephone manner

Accurate and well written answers to incoming queries

Fast resolution to queries and problems

How we’ll measure it

Team and manager feedback

Client and employee feedback

Individual contribution to team targets and workload

Quality of employee support calls and written answers

This is a Global role.

You’ll have to work collaboratively across the whole of Reward Gateway. Through working with the whole company you will get first hand experience of our service standards and commitments to our clients. Using this first hand experience will enable you to deliver products that tie together the disparate elements of the business. You will be required to travel to the UK.

This is what we do

We create products for HR. Products that are innovative, easy to use and deliver high engagement for every one of our clients. High engagement is what makes our clients happy and that client number is growing fast. We currently work with over 1700 companies including American Express, Groupon, Yahoo!, IBM, and McDonald’s. Each client uses our core product SmartHub, an employee engagement platform which allows them to build an employee experience unique to their organisation.

We strictly “solve for HR,” if you ever join us you’ll hear us say that a lot. HR is our customer, we understand their world and their world only, we care passionately about what they achieve in their role, and we’re here to help them.

Our mission is to make the world a better place to work.

his is how we take care of you

35 days holiday including bank holidays

Choose Your Package - Option to sell days

Employee Share Ownership

Family Leave

Parental Leave

Wellbeing Choice - Money to spend on wellbeing activity of your choice which include mental, physical and financial

Life Insurance

Bonus if you suggest someone who we hire

Bonus if you get married or have a civil partnership

Bonus if you have or adopt a child

6 month unpaid sabbatical after 5 years

Salary Advance

Volunteer Days

Book benefit

Bring your dog to work

Free breakfast items and soft drinks

Food vouchers

Private Medical Insurance