Posted 14 days ago
L1 Service Desk Agent
AI Summary
Provides first-line technical support to customers, resolving standard hardware and software issues, updating work orders, and coordinating on-site engineer appointments.
About this role
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Title: L1 Service Desk Agent
Grade:B1
Location: Belgrade, Serbia | Onsite
Position Summary & Key Areas of Responsibility:
- Works directly with customers to resolves recurring or standard problems
- Works directly with NCRVand 3rdparty Vendor technicians to resolve HW or SW problems
- Reviews incident history todeterminerecurring faults
- Providestechnical support andassistanceto clients and businessesregardinghardware and software issues
- Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come upon a daily basis
- Allocates engineer appointment times for jobs requiring multiple resources on-siteUpdates work orders andprovidestatus information
- May respond to escalated calls
- Participates in product set or customer base training
- May implementremote fixes relying on guided search for diagnosis across multiple products
- Applies troubleshooting checklists
- Acquiresand applies knowledge of troubleshooting techniques and desktop diagnostic tools
Basic Qualifications:
- Basic PC literacy; Keyboardproficiency; Understanding of Windows-basedapplications/tools
- Problem solving and analytical skills.
- Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
- High school diploma
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
Skills
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.