Posted 1 month ago

Lead Mitigation Technician

BaltimoreOn-site

AI Summary

Lead Mitigation Technician at Thomasville Restoration responds to disaster service calls, performs water mitigation, supervises technicians and laborers, trains staff on IICRC standards, and ensures drying and customer requirements are met.

About this role

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.

About Thomasville Restoration
To help achieve this goal and support our growth, we are adding a Lead Mitigation Technician. This position offers a unique opportunity to support our mission of putting families’ homes and lives back together across the Mid-Atlantic while upholding our culture of Family First, Compassion, and Communication.

What You’ll Do

Respond to service calls as needed
Perform mitigation services following Thomasville Restoration guidelines
Support Crew Chiefs, field technicians, and other production personnel
Communicate with Crew Chiefs and technicians to ensure customer needs are met
Monitor all assigned jobs to ensure drying standards and customer requirements are achieved
Complete work according to the Crew Chief’s scope of services
Supervise production technicians and temporary laborers
Train production technicians on processes, IICRC standards, equipment maintenance, and customer service
Assist Crew Chiefs with managing production direct costs
Participate in on-call rotation and respond to qualifying events as required
Clean and maintain vehicles, equipment, warehouse, and office areas
Take initiative and identify ways to improve efficiency
Handle recurring and unique tasks as business needs require

Who You Are

Minimum 1 year of disaster restoration experience required (multiple years preferred)
2+ years of water mitigation experience preferred
Valid driver’s license required
IICRC certification preferred
Able to lead, train, and supervise field personnel
Strong communicator with excellent customer service skills

Your Impact
As a Lead Mitigation Technician, you play a critical role in protecting homes and businesses after disaster strikes. By anticipating problems, implementing drying strategies, and guiding customers through the process, you not only safeguard property but also ease stress during a difficult time.