Lead Product Operations Manager
TorontoOn-siteFull-time
AI Summary
Leads product operations by analyzing data, designing scalable processes, and implementing product management systems to drive strategic and operational improvements.
About this role
Who We Are:
At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in expense intelligence, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.
What you will do :
- Data & Insights: Queries and synthesizes complex data, builds scalable reporting and dashboards, and translates findings into actionable recommendations for senior leaders.
- Process & Operating Models: Designs and improves scalable, cross-functional processes and operating models, driving alignment and adoption across teams
- Systems Thinking: Evaluates, implements, and optimizes product-management systems, including roadmapping, analytics, and project-management platforms
- Structured Problem-Solving: Independently turns complex, ambiguous problems into clear strategies, roadmaps, and execution plans, exercising sound judgment with limited precedent.
- AI Competent: Comfortable engineering new systems & tools with AI designed to meet user objectives and build data automations.
- Strategic Analysis: Leads analyses such as competitive research, pricing, customer segmentation, and opportunity assessment to inform product and business decisions.
- Stakeholder Leadership: Builds trusted relationships with senior and cross-functional stakeholders, resolves competing priorities, and generates buy-in without formal authority.
- Communication: Communicates complex ideas clearly and persuasively, producing concise, decision-oriented materials for senior audiences.
- Product & Software Expertise: Strong understanding of product management and the software development lifecycle, with the credibility to advise product, engineering, design, and go-to-market teams.
What we are looking for :
- Experience: 5+ years of relevant and progressively responsible experience, including ownership of complex or high-profile initiatives from definition through measurable results.
- Relevant Background: Experience in consulting; business, strategy, product, or revenue operations; or a related strategy and operations function.
- Software Experience: Meaningful experience in a software or technology environment, ideally partnering closely with product and engineering teams.
- Ownership & Independence: Operates with a high degree of autonomy, anticipates risks, resolves escalated issues, and remains accountable for outcomes with minimal supervision.
- Strategic & Hands-On: Moves comfortably between defining strategy and advancing the critical details required for successful execution.
- Influence & Change Leadership: Navigates organizational change with resilience, builds support for new approaches, and aligns stakeholders with differing priorities.
- Team Leadership: Serves as a trusted subject-matter resource and raises team effectiveness by sharing expertise, providing feedback, and coaching junior colleagues.
- Education: MBA preferred or business, engineering, or comp-sci preferred.
Skills
AgileAI AutomationAirtableCompetitive AnalysisConfluenceCustomer SegmentationJiraLookerPricing AnalysisProductBoardPythonRoadmappingSDLCSQLStakeholder ManagementTableau
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