Learning & Certification Administrator

• Legacy & Innovation: We were created more than 260 years ago as the world’s first marine classification society to improve and set standards for the safety of ships.
• Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024.
• Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation.

Key Responsibilities

• Support the administration of course applications and certification activities.
• Prepare application records for review by the Course & Certification team.
• Carry out basic validation and completeness checks on submitted documentation.
• Maintain certification, learner, and application records.
• Assist with certificate production, issue, replacement, and filing activities.
• Upload certificates and supporting documentation to customer systems and portals.
• Monitor shared inboxes and route enquiries to the appropriate team member.

• Maintain product records across Ocean Shop, Test Platform, HAG Portal, and associated systems.
• Update product information, customer records, and supporting documentation.
• Assist with product catalogue maintenance and routine data updates.
• Support testing activities through preparation of records and documentation.
• Maintain product and operational administration logs.

• Maintain Approved Test Centre records and documentation.
• Assist with preparation of onboarding, inspection, and review documentation.
• Update ATC databases, directories, and contact records.
• Support the administration of ATC fees, communications, and reporting activities.
• Prepare information required for ATC reviews and audits.

• Provide first-line administrative support for routine customer enquiries.
• Respond to requests for documentation, status updates, and general information.
• Escalate technical, compliance, or complex enquiries to the appropriate team member.
• Support customer onboarding and account administration processes.
• Assist with maintaining customer records and correspondence.

• Enter, maintain, and verify data across company databases and systems.
• Support document control and record retention processes.
• Assist with audit preparation activities.
• Produce routine reports and administration summaries.
• Ensure records are accurate, complete, and maintained in accordance with company procedures.

• Assist with meeting administration, agendas, minutes, and action tracking.
• Support process documentation and work instruction updates.
• Prepare administrative documentation and reports for internal stakeholders.
• Provide administrative cover and support across the wider Compliance, Certification, and Product Operations teams as required.

Skills, Knowledge & Expertise

• Experience in an administrative or coordination role.
• Strong organisational skills and attention to detail.
• Good written and verbal communication skills.
• Confident using Microsoft Office, including Outlook, Word, and Excel.
• Ability to manage multiple tasks and priorities.
• Strong data entry and record management skills.
• Customer-focused approach and professional manner.

• Experience within training administration, certification, customer support, or business operations.
• Experience using databases, CRM systems, LMS platforms, or online portals.
• Knowledge of document control and compliance administration processes.