Lettings Agent

The responsibilities and skill set required for the role of Lettings Agent are listed below:

• Grow the lettings income by attracting new business and retaining existing clients
• Accurately assess market rental values for a diverse range of properties.
• Provide strategic advice to landlords on market trends, rental performance, and long-term investment planning to maximise portfolio returns
• Negotiate lettings terms with tenants and landlords, including:
  • Conducting property viewings
  • Managing applications and reference checks
  • Coordinating deposit and rent collection
  • Preparing and executing tenancy agreements
• Oversee the full lettings lifecycle, from initial valuation and pricing strategy through to marketing, tenant acquisition, and contract management
• Handle tenancy-related issues with professionalism and efficiency.
• Oversee tenancy renewals and rent reviews in line with current legislation.
• Prepare termination notices in compliance with legal standards.
• Ensure full adherence to property legislation and industry regulations.
• Deliver exceptional customer service and maintain high client satisfaction.
• Support the broader team when required
• Manage end-to-end tenant engagement, including viewings, applications, referencing, onboarding, and retention initiatives
• Maintain detailed up to date property and client records in line with company processes and policies
• Work with marketing to develop and implement targeted digital and social media marketing strategies to enhance visibility and occupancy levels
• Act as the primary point of contact for compliance, property maintenance coordination, and service delivery standards
• Build and maintain strong, long-term relationships with landlords through a consultative and solutions-focused approach
• Collaborate with company directors on business development, pipeline management, and growth strategy execution
• Identify and implement process improvements to drive operational efficiency, consistency, and profitability

Requirements:

• Minimum 2 year previous experience in a similar role.
• Strong knowledge of property legislation and compliance requirements.
• Strong interpersonal skills with the ability to collaborate effectively as a team player.
• Proficiency in IT and familiarity with relevant software applications.
• Previous MRI experience would be an advantage
• A full, clean UK driving license is essential.