LIHEAP Eligibility Technician/Receptionist

Key Responsibilities

• Conduct client intake, assessments, and data entry for LIHEAP applicants
• Provide information, referrals, and guidance on available services and community resources
• Coordinate and communicate with internal programs to support referrals and client needs
• Prepare, organize, and maintain essential documentation such as applications, correspondence, and client records
• Manage front desk responsibilities, including greeting visitors, answering phones, and directing inquiries
• Schedule client appointments and assist walk-in visitors with timely support
• Handle incoming and outgoing mail, including reviewing applications and processing correspondence
• Prepare required reports in alignment with organizational and funding guidelines
• Maintain confidentiality and ensure compliance with applicable regulations
• Support administrative operations and perform additional duties as needed

Skills, Knowledge & Expertise

• Strong communication skills, both verbal and written
• Customer service mindset with the ability to support diverse populations
• Solid organizational and multitasking abilities
• Attention to detail and accuracy in data entry and documentation
• Basic computer proficiency and familiarity with office systems
• Ability to work independently while contributing to a collaborative team
• Bilingual skills (Spanish or Portuguese) are an asset

• High School Diploma or GED required
• Understanding of general office procedures and administrative workflows
• Knowledge of community resources and social service programs is beneficial
• Ability to handle confidential information with professionalism and care
• Capacity to travel between sites and occasionally to client homes
• Comfortable working in a fast-paced, client-facing environment

Benefits

• Subsidized, comprehensive medical (BCBSRI) and dental (Delta Dental) insurance plans
• Supplemental vision insurance (Delta Dental)
• Voluntary medical and dependent care flexible spending accounts
• Up to 3% matching 403(b) retirement plan
• Employer-paid life insurance
• Generous paid time off including vacation, holidays, personal days, and sick time
• Mileage reimbursement
• Tuition reimbursement
• Employer-paid professional development
• Employee assistance program