People Operations Partner- Clinical Programs & Workforce Strategy

Help Shape the Future of Healthcare Workforce Excellence

Key Responsibilities

Clinical HR Partnership

• Serve as the primary HR partner for Medical, Dental, and Behavioral Health leaders.
• Provide guidance on employee relations, workplace concerns, performance management, and corrective action processes.
• Support recruiting, onboarding, internal transfers, and organizational changes within clinical programs.
• Manage employee separations, retirements, and transition activities in partnership with leadership.

Compliance & Credentialing Coordination

• Partner closely with Compliance & Credentialing to align hiring, performance management, privileging, licensure, and separation activities.
• Help maintain compliance with healthcare regulations and accreditation requirements.
• Provide backup support for credentialing and compliance functions when needed.
• Coordinate immigration-related processes for eligible healthcare professionals, including H-1B visa activities.

Workforce Strategy & Organizational Development

• Support the creation and maintenance of job families, career pathways, and organizational leveling structures.
• Collaborate with leadership to develop workforce planning and succession planning strategies.
• Create practical tools such as job descriptions, leveling guides, and career framework resources.
• Assist with wage band development and market compensation analysis initiatives.

Leadership Support

• Provide coaching and development guidance to leaders across clinical programs.
• Conduct or support employee relations investigations.
• Participate in culture initiatives, leadership training programs, and manager development efforts.
• Collaborate across the People Operations team to support organizational priorities and special projects.

Skills, Knowledge & Expertise

• Employee relations and conflict resolution
• Leadership coaching and development
• Workforce planning and organizational design
• Healthcare compliance awareness
• Contract management and administration
• Cross-functional collaboration
• Strong communication and documentation skills
• Organizational and project management skills
• Sound decision-making and independent judgment
• Attention to detail and discretion when handling sensitive information
• Ability to work effectively in complex, regulated environments
• Curiosity, adaptability, and a continuous improvement mindset

Knowledge and Qualifications

Required

• Three to five years of progressive HR experience within healthcare, behavioral health, FQHC, or similarly regulated environments.
• Knowledge of healthcare regulatory and accreditation requirements and their impact on HR practices.
• Experience managing employee relations, investigations, performance management, and disciplinary processes.
• Proven ability to build productive partnerships with clinical leaders and compliance teams.
• Excellent written and verbal communication skills.

Preferred

• SHRM-CP, PHR, or comparable HR certification, or a commitment to obtaining certification.
• Experience administering or monitoring provider contracts and agreements.
• Background in job architecture, job evaluation, organizational design, or workforce strategy.
• Experience working with Rippling HRIS.

Benefits

Why Join EBCAP?

Benefits Include

• Comprehensive medical and dental insurance
• Vision coverage
• Flexible spending accounts
• 403(b) retirement plan with employer match
• Employer-paid life insurance
• Generous paid time off package
• Mileage reimbursement
• Tuition reimbursement
• Professional development support
• Employee Assistance Program (EAP)