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Loadsmart

Open since May 2026

Load Operations Representative (Remote - Philippines)Loadsmart

Load Operations Representative (Remote - Philippines)

Philippines / RemoteRemoteFull-time

AI Summary

Coordinates freight load events by contacting carriers, partners and drivers to confirm and track shipments, flag delays, and resolve load issues to meet service-level commitments for shippers.

About this role

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?
Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!
We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.
With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.

WHAT YOU GET TO DO...

  • Utilize phone, email, SMS and other messaging tools to consistently and proactively communicate with carriers partners and drivers to confirm and track load events in process
  • Consistently meet performance expectations in service, and trackingIdentify and Report to key stakeholders any delays or issues with upcoming, active or passed loads
  • Support customer specific service level agreements for our top shippersUse critical thinking to identify and forecast potential challenges with load operations
  • Support and operate with urgency, the track and trace of shipments to ensure service expectations are met
  • Proactively gather necessary information and drive urgency to our carrier partners on upcoming load events
  • Manage communication and resolve load challenges when they arise
  • Provide carrier feedback to the carrier rep to continuously improve our core operations, carrier experience and shipper needs
  • Collaborate with team members on the Sales and Ops teams to provide a smooth delivery for our freight

    • YOU HAVE EXPERIENCE…

  • Fluent in English - verbal and written
  • 1+ years of experience within brokerage/logistics
  • Succeeding with urgency
  • Proven ability maintaining high levels of customer service
  • Strong verbal and written communication skills
  • Problem solving ability Out of the box thinker
  • Familiarity with USA geography
  • Go-getter attitude with the ability to come up with solutions to challenges
  • Call center customer services experience a plus

    • WORKING AT LOADSMART

  • Competitive monthly fixed compensation plus access hours paid (over 160 hours per month!)
  • Signing bonus - because you will work remotely, you will use it as you like: to set up your home office, get a new laptop or buy that amazing coffee machine to make your days happier :)
  • Work in the comfort of your own home.
  • Career growth opportunities.
  • An opportunity to work with a diverse, global community of 450+ individuals in a fast paced, high growth company.

    • Skills

    Call Center OperationsCarrier ManagementCustomer ServiceEmail CommunicationFreight BrokerageLoad TrackingProblem SolvingService Level AgreementsSMS MessagingTrack And TraceUS Geography

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