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Loadsmart

Posted 2 months ago

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Load Operations Representative (Remote - Philippines)

Philippines / RemoteRemoteFull-time

AI Summary

Loads operations representative who communicates with carriers and trackers shipments, tracks load events, resolves issues, and supports SLA compliance.

About this role

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?
Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!
We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.
With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.

WHAT YOU GET TO DO...

  • Utilize phone, email, SMS and other messaging tools to consistently and proactively communicate with carriers partners and drivers to confirm and track load events in process
  • Consistently meet performance expectations in service, and trackingIdentify and Report to key stakeholders any delays or issues with upcoming, active or passed loads
  • Support customer specific service level agreements for our top shippersUse critical thinking to identify and forecast potential challenges with load operations
  • Support and operate with urgency, the track and trace of shipments to ensure service expectations are met
  • Proactively gather necessary information and drive urgency to our carrier partners on upcoming load events
  • Manage communication and resolve load challenges when they arise
  • Provide carrier feedback to the carrier rep to continuously improve our core operations, carrier experience and shipper needs
  • Collaborate with team members on the Sales and Ops teams to provide a smooth delivery for our freight

    • YOU HAVE EXPERIENCE…

  • Fluent in English - verbal and written
  • 1+ years of experience within brokerage/logistics
  • Succeeding with urgency
  • Proven ability maintaining high levels of customer service
  • Strong verbal and written communication skills
  • Problem solving ability Out of the box thinker
  • Familiarity with USA geography
  • Go-getter attitude with the ability to come up with solutions to challenges
  • Call center customer services experience a plus

    • WORKING AT LOADSMART

  • Competitive monthly fixed compensation plus access hours paid (over 160 hours per month!)
  • Signing bonus - because you will work remotely, you will use it as you like: to set up your home office, get a new laptop or buy that amazing coffee machine to make your days happier :)
  • Work in the comfort of your own home.
  • Career growth opportunities.
  • An opportunity to work with a diverse, global community of 450+ individuals in a fast paced, high growth company.

    • Skills

    Brokerage KnowledgeCarrier CommunicationCustomer ServiceDispute ResolutionGeography Knowledge Of USAGo-to Problem SolvingLoad TrackingLogistics CoordinationOperational SupportPhone/email/SMS CommunicationProactive Issue ResolutionShipment Status TrackingSLA ManagementWorkflow Collaboration

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