Logistics Coordinator

NATURE AND SCOPE OF JOB

The Logistics Coordinator is responsible for planning, coordinating, monitoring, and improving transportation operations to ensure safe, timely, and high-quality service delivery.

DESCRIPTION OF DUTIES

• Engages and builds relationships with clients and applicants, with a focus on providing a positive, memorable customer experience.
• Understands the necessity and value of accuracy and attention to detail; ability to rapidly process information and document with high levels of accuracy.
• Adheres to, achieves, and maintains customer service support levels and standards in all interactions (email, phone, and chat).
• Partners cross-functionally to troubleshoot root causes of delays, errors, and system challenges.
• Demonstrates a comprehensive understanding of the client's products and services to quickly facilitate resolution.
• Adheres to, achieves, and maintains support levels and standards in all interactions.
• Handles complex customer service and support issues and escalates as necessary.
• Handles all candidate inquiries.
• Other duties as required.

MINIMUM QUALIFICATION REQUIREMENTS:

• 2+ years’ experience in a related field.
• 5 successful passes or more at CSEC or equivalent.
• Proficiency in Microsoft Office.
• Dispatch or fleet management systems knowledge will be an asset.