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Action Property Management

Posted 3 days ago

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Luxury Concierge/ Bell Person- Millennium Tower

San FranciscoOn-site

AI Summary

Provides concierge and bell services at a luxury high-rise residential building, greeting residents and guests, handling luggage and packages, and supporting front desk operations.

About this role

Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Action Property Management is seeking a full-time Luxury High Rise Concierge Associate/ Bell Person to join our team at our luxury association, Millennium Tower, in San Francisco.
For nearly two decades, the Millennium Tower service protocol has defined how the world's top luxury hotel brands serve their residents. Millennium's residential service has become the standard to which every other development aspires. From Valet to the Doorman to Concierge and beyond, you'll become part of providing a level of service that is unsurpassed in the luxury hospitality industry. Previously named one of the top ten luxury residential buildings in the world by Worth Magazine, Millennium Tower is a place where the true definition of an exclusive lifestyle is delivered and trends are born. We invite you to explore careers at Millennium Tower.
Compensation: $25.00 Per Hour + Covered Benefits + Holiday Bonus & Annual Bonus Up to $20,000
Schedule: 5 Days Per Week; 6:00 AM- 2:30 PM, 10:45 AM – 7:15PM, 2:00 PM- 10:30 PM; Weekends Required
*Schedule is not guaranteed and is subject to change based on operational needs*

Job Responsibilities:

Concierge
  • Serve as the first point of contact for residents and guests entering the lobby or calling the association.
  • Maintain a professional appearance and demeanor at all times.
  • Communicate politely and clearly, both in person and over the phone.
  • Possess a working knowledge of the Association's rules, policies, and procedures.
  • Be familiar with the Association's amenities and surroundings to assist residents and guests effectively.
    • Administrative Duties:
  • Review and update post orders regularly.
  • Leave detailed pass downs for incoming shifts.
  • Collaborate with the General Manager to resolve issues related to the Front Desk.
  • Continuously seek to improve the service provided to clients.
    • Customer Service:
  • Provide exceptional customer service to all residents and guests.
  • Address inquiries and concerns promptly and efficiently.
  • Assist residents and guests with information about the Association's amenities and services.
    • Teamwork:
  • Work closely with other team members to ensure smooth operations at the Front Desk.
  • Be flexible and ready to assist with tasks not strictly related to the job description when necessary.
    • Bell Person
  • Ensure that everyone is greeted with the utmost expression of gracious hospitality
  • Ensure the timely delivery of luggages, packages, groceries, etc.
  • Always be available to partner with Concierges and Door Hosts
  • Remain in assigned post position, maintaining correct stance. Serve as the first point of contact for residents and guests entering the lobby or calling the association
  • Maintain clear passage of the car drop off area and sidewalks into the building
  • Secure taxicabs for Residents and Guests
  • Support Valet in assisting Residents and Guests into and out of their vehicles
  • Assist Residents and Guests with the loading and unloading of packages and luggage into and out of their vehicles
  • Assure safety and security of all luggage and packages
  • Maintain a professional appearance and demeanor at all times
  • Communicate politely and clearly, both in person and over the phone
  • Possess a working knowledge of the Association's rules, policies, and procedures
  • Be familiar with the Association's amenities and surroundings to assist residents and guests effectively

    • Qualifications / Requirements:

  • Must be over 18 years of age and successfully pass a criminal background check and drug screening.
  • 2+ years of prior experience in a hotel or residential building preferred.
  • Demonstrated experience in service and hospitality.
  • Strong interpersonal skills and verbal communication skills.
  • Dependable, punctual and able to work independently with minimal supervision.
  • Availability to work flexible hours, including weekends, and holiday as required.
  • Ability to lift and transport packages, luggage, and other belongings safety.
  • Ability to stand for extended periods and perform light physical tasks.
  • Exposure to varying weather conditions depending on the building layout and entrances.
  • Capable of lifting up to 50 pounds as needed.

    • Millennium Tower Perks:

  • 100% Employer Paid Health Benefits for individual + family.
  • Competitive salary + annual bonus.
  • Uniforms + dry cleaning services.
  • 401(k) + company match.
  • Paid time off plus holiday pay.

    • Skills

    Association Rules And PoliciesBuilding Amenities KnowledgeCustomer ServiceFront Desk OperationsLuggage HandlingPackage DeliveryPost Order ManagementShift Handoff ProceduresTaxi DispatchValet Coordination

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