Maintenance Contracts Manager

Who We Are

Fixatex Ltd is a family-run electrical services provider built on trust, teamwork, and technical excellence. Established in 2000, we have proudly supported clients across London and the Southeast for over two decades. Operating from our head office, warehouse, and purpose-built training centre in Hertford, we deliver high-quality electrical services while continuously developing and supporting our people.

The Role

The Maintenance Contract Manager holds day-to-day operational, technical and commercial accountability for a consolidated portfolio of compliance and reactive work across two priority G15 Housing Association clients- L&Q (London & Quadrant) and NHG (Notting Hill Genesis) – and is complemented by a long tail of ad-hoc and standing accounts in social housing. Scope covers Fixatex’ s L&Q Emergency Lighting, Portable Appliance Testing (PAT) Programme and Reactive maintenance contracts and the Emergency Lighting, FRA and Portable Appliance Testing (PAT) programmes on the NHG contract and all day-to-day reactive maintenance across the Rest of Business client book. Reporting to the Head of Operations, the post-holder is Fixatex’s primary point of contact for L&Q’s and NHG’s M&E Contract Management staff and leads a multi-disciplinary team including supervisors, administrators, engineers and sub-contractors. The Post Holder is accountable for KPI/SLA performance, statutory compliance, P&L delivery and client retention across the portfolio.

Responsibilities and Accountabilities

• Own end-to-end day-to-day delivery of Fixatex’s L&Q Emergency Lighting Lots 1 (East London) and 4 (North West England) – approximately 1,503 properties of testing, remedial and reactive scope – under the JCT MTC 2016 form of contract.

• Own delivery of the Emergency Lighting and PAT programmes of NHG’s Periodic Inspection, Testing and Reporting contract.

• Own all day-to-day reactive and planned maintenance contracts across the Rest of Business portfolio – manage the multi-trade engineer pool, dispatch reactive jobs to first-time-fix, run the on-call rota for out-of-hours response and resolve customer requests across the book.

• Plan, schedule and supervise teams managing the reactive and planned works meeting the contractual cycle and client KPI’s and SLAs..

• Ensure 100% statutory and standards compliance across the EL, PAT and LPS scope

• Lead, motivate and manage the dedicated team (Supervisors, Approved Electricians, Reactive Engineers, Administrators) – including resource planning, training and relevant competency management.

• Manage the consolidated P&L for the EL, PAT, LPS and reactive book – budget tracking, monthly forecasting, Schedule of Rates application and agreed spot-repair limits and quoting variations for client approval.

• Ensure 100% statutory compliance across the portfolio against the applicable standards and regulations, including company policies and procedures.

• Ensure issue of certification to clients within the contractually agreed turnaround.

• Manage and own delivery end to end ALL FRA Actions brought into the Rest of Business structure for All Clients.

• Identify and develop account growth opportunities within the maintenance scope and feed back to the Head of Operations and Business Development.

• Attend all client meetings and produce necessary reports/ documentation prior to the meetings.

• Produce the monthly contract report (SLA performance, financials, risks, recommendations) for the Head of Operations by the agreed internal deadline.

• Drive client satisfaction – kept appointments, first-time fix, resident communications and Stage 1 complaint resolution in line with client’s complaints procedure.

• Direct line and people management of Supervisors and administrators. You will follow the People Manager guide to ensure that you build a high performance team, create an accountable and values driven culture, and nurture the growth and development of team members

• Conduct regular performance reviews, provide coaching and mentoring, and support career development pathways.

Qualifications

• Required: Demonstrable track record managing an emergency lighting and / or compliance maintenance contract on social housing, public-sector or other regulated residential estates.
• Preferred: Detailed working knowledge of BS 7671, BS 5266, BS EN 62305, the IET Code of Practice for In-Service Inspection of Electrical Equipment (PAT)

• Preferred: Approved Electrician background or comparable hands-on M&E technical foundation, with City & Guilds 2391 (Initial and Periodic Inspection & Testing) and 2382 (BS 7671: 18th Edition) – or recognised successor qualifications.

• Preferred: SMSTS and IOSH Managing Safely (or NEBOSH General/Construction Certificate); working knowledge of CDM 2015 Principal Contractor duties.

• Required: Proven P&L / commercial responsibility on contracts or portfolios of c. £1m+ annual turnover, including Schedule of Rates pricing, monthly forecasting, applications for payment and self-certification within agreed limits.

• Preferred: Multi-client account-management experience, with the ability to act as primary point of contact for two priority housing-association clients (L&Q and NHG) simultaneously while supervising a wider reactive book.

• Preferred: Prior experience working with L&Q (London & Quadrant) or NHG (Notting Hill Genesis) or another G15 housing association.
  
  
  

Key Performance Indicators / Accountabilities

• SLA compliance – meet or exceed client’s contractual responses, Compliancy figures, repair and certificate-turnaround SLAs every month; no rolling-quarter SLA breach.

• L&Q EL reactive performance – ≥95% of reactive orders attended and quoted (if required) within 5 days; ≥90% of reactive remedials completed within 20 days.

• L&Q PAT Programme – 100% Compliance

• NHG EL and PAT compliance – 100% of annual EL drain-downs and monthly flick tests completed on schedule; 100% of NHG-owned portable appliances tested and 100% of certificates issued in PDF to the NHG software portal within 5 working days of inspection.

• LPS servicing – 100% on-time completion of the annual BS EN 62305 inspection and electrical testing programme; 100% of LPS certificates issued within the contractually agreed turnaround.

• Reactive maintenance – first-time-fix above agreed target across the Rest of Business book; OOH callouts triaged and dispatched within the agreed SLA; callbacks below agreed threshold.

• Consolidated P&L – deliver gross margin within ±2% of agreed annual budget across the L&Q EL, NHG EL/PAT, LPS and reactive book; zero unapproved variances above the self-certification limit; monthly applications for payment submitted and reconciled on time.

• Health & Safety – zero RIDDOR-reportable incidents; 100% pass rate on internal and client H&S audits; all RAMS / Construction Phase Plans in place before site works commence; van stock of basic EL maintained as a temporary fire-compartment cover.

• Legislative & regulatory compliance – ensure full compliance with all applicable statutory obligations, including Electrical Safety Standards Regulations, Building Safety requirements, Awaab’s Law obligations and client-mandated compliance procedures.

• Resident experience & complaints – meet or exceed agreed L&Q and NHG resident-satisfaction targets.

• Team performance – voluntary attrition below 12% per annum; 100% of operatives holding valid DBS, scope-appropriate qualifications and current competency records.

What We Offer

At Fixatex, we believe great work deserves great rewards. You can expect:

• Competitive salary based on experience
• Private healthcare contribution and life assurance
• Discretionary bonus
• Car allowance
• 25 days annual leave plus bank holidays
• Supportive sick pay and wellbeing policies
• Test equipment and PPE provided
  
• Ongoing training and development in our purpose-built training centre
  
• A genuine team environment where everyone’s input matters
• A supportive workplace that recognises the need for flexibility
• Regular team events and celebrations
• £1000 employee referral scheme

Our Values

We’re proud of the culture we’ve built and are looking for people who live by our values:

• Care like it’s family
• Ownership at every level
• One team with integrity
• Keep raising the bar

We are committed to ensuring our recruitment practices promote equal opportunities, embrace diversity, and prevent discrimination. Candidates are assessed fairly and consistently against the skills, experience, and competencies required for each role, ensuring that all appointments are made on merit.

Beyond recruitment, we maintain an ongoing commitment to building a diverse workforce and fostering an inclusive working environment for all. We strive to create a culture where everyone feels respected and supported, can contribute fully, and is encouraged to reach their full potential.