Peabody Maintenance Contracts Manager

Who We Are

Fixatex Ltd is a family-run electrical services provider built on trust, teamwork, and technical excellence. Established in 2000, we have proudly supported clients across London and the Southeast for over two decades. Operating from our head office, warehouse, and purpose-built training centre in Hertford, we deliver high-quality electrical services while continuously developing and supporting our people.

The Role

The Peabody Maintenance Contracts Manager holds day-to-day operational, technical and commercial accountability for delivery of all non-EICR elements of Lot 3 (Electrical Building Services) of the Peabody Term Programme. Scope covers communal emergency lighting, lightning protection, fixed and portable appliance testing (PAT) and photovoltaic (PV) systems. Lot 3 is delivered under the Term Alliance Contract (TAC-1 2016), Reporting to the Head of Operations and working alongside the Contract Manager – Electrical Testing (who owns the EICR scope), the post-holder is Fixatex’s Stage 1 counterpart to Peabody’s Contract Manager on the maintenance scope and is accountable for KPI performance, statutory compliance, P&L delivery and resident experience across these five disciplines. The post holder leads a multi disciplinary team of supervisors, administrators and engineers.

Responsibilities and Accountabilities

• Manage end-to-end day-to-day delivery of all non-EICR scope under Lot 3 of the Peabody Term Programme for the awarded Area, covering communal emergency lighting, lightning protection, fixed and portable appliance testing (PAT), height safety equipment and photovoltaic (PV) systems.

• Act as Fixatex’s Stage 1 counterpart to Peabody’s Contract Manager on the maintenance scope, resolving issues within the 5 Working Day contractual window and escalating to the Head of Operations only where required; co-ordinate seamlessly with the Contract Manager – Lot 3 EICR on the wider Lot 3 scope.

• Plan, schedule and supervise the annual PPM programme across all five disciplines against the contractual cycle and SFG20 maintenance regime.

• Source, qualify and onboard approved security sub-contractors, including pre-qualification checks on accreditations, insurances (£10m PL/EL, £5m PI), H&S management systems, RAMS quality, financial standing, modern slavery and equality compliance.

• Own day-to-day performance against Peabody’s response-time KPIs – Priority 1 (2 hours), Priority 2 (4 hours), Priority 3 (24 hours), Priority 4 (10 Working Days) – on a 24/7/365 basis across the maintenance disciplines.

• Lead, motivate and manage the dedicated multi-discipline maintenance team (Supervisors, Approved Electricians, Emergency Lighting Engineers, Lightning Protection Testers, PAT Operatives, Height Safety Inspectors, PV Engineers, Resident Liaison and Administrators) – including resource planning, training, competency management and DBS Basic Check compliance for both directly employed and sub-contracted services.

• Hold monthly sub-contractor performance reviews; monitor sub-contractor KPI compliance, first-time fix, kept appointments, complaint volumes and H&S performance; issue corrective-action plans and exercise step-in / replacement rights where standards are not met.

• Ensure 100% statutory compliance across the contract against the applicable standards and regulations, including company policies and procedures.

• Discharge supplier-side Principal Contractor duties under CDM 2015, including site-specific Health & Safety Plans, RAMS, asbestos checks against the Peabody Asbestos Register, safe-isolation discipline and RIDDOR reporting within one Working Day.

• Operate the annual emergency lighting drain-down regime and monthly flick-test cycle across communal areas, with all replacement luminaires LED units colour-matched to adjacent fittings per Peabody specification.

• Manage the lightning protection visual / electrical inspection cycle (typically annual under BS EN 62305) including earth-resistance testing, air-termination network, down conductors and earth termination network assessments.

• Manage and deliver FRA Actions raised from the client for ALL Disciplines. Work in partnership with other departments for cross discipline actions, where necessary.

• Manage the PAT programme across Peabody-owned portable appliances in caretakers’ accommodation, communal areas, sheltered schemes and offices, at HSE HSG 107 Table 1 intervals.

• Manage the height safety equipment inspection programme (fall-arrest systems, man safe systems, eye-bolts, roof anchors, lifelines) per BS 8454 / BS EN 365 – typically annually – with thorough examinations under LOLER where in scope and re-certification of equipment.

• Manage the PV array inspection and maintenance programme per the IET Code of Practice for Grid-connected Solar PV, including DC isolation, string testing, AC supply circuit testing, inverter monitoring, panel inspection and earthing / bonding checks.

• Manage the maintenance P&L, including budget tracking, monthly forecasting, NHF Schedule of Rates application, £750 + VAT spot-repair authority and quoting of variations above the threshold for Alliance Manager approval.

• Issue all certificates and reports (emergency lighting compliance, lightning protection test certificates, PAT registers, height-safety inspection certificates, PV inspection reports) in PDF to the Peabody Alliance Manager within 5 Working Days of inspection.

• Drive resident experience – 2 weeks’ notice via SMS/WhatsApp + email where in-property access is needed, the three-stage appointment system with photo-evidenced calling cards, kept appointments, first-time fix and Stage 1 complaint resolution in line with Peabody’s Housing Complaints & Compensation Procedure.

• Produce the monthly maintenance input to the Lot 3 Activity Report by the agreed internal deadline so the Head of Operations can submit a single coherent Lot 3 report (including the EICR CM’s input) to the Alliance Manager by 10:00 on the 5th Working Day of each month.

• Direct line and people management of Supervisors and administrators. You will follow the People Manager guide to ensure that you build a high-performance team, create an accountable and values driven culture, and nurture the growth and development of team members

• Conduct regular performance reviews, provide coaching and mentoring, and support career development pathways.

• Produce the monthly contract report (SLA performance, financials, risks, recommendations) for the Head of Operations by the agreed internal deadline.

Qualifications

• Required: Demonstrable track record managing a multi-disciplinary electrical compliance maintenance contract on social housing, public-sector or other regulated residential estates – covering at least three of: emergency lighting, lightning protection, PAT, height safety and PV.
• Required: Proven sub-contractor management experience – pre-qualification, back-to-back contracting, SLA management, audit and corrective-action / step-in rights – with the ability to evidence sub-contractor performance turn-arounds.

• Required: Experience managing a multi-discipline maintenance contract of c. £1.5m+ annual turnover, with P&L responsibility, Schedule of Rates pricing, monthly forecasting and direct line management across multiple trades.

• Required: Prior experience working with HA’s.

• Required: Strong client-facing skills and the ability to act as the day-to-day operational interface to a G15 housing association alliance partner.

Key Performance Indicators / Accountabilities

• Maintenance KPI compliance – 100% of Priority 1 (2-hour), Priority 2 (4-hour), Priority 3 (24-hour) and Priority 4 (10 Working Day) response targets across all five maintenance disciplines, measured monthly against Peabody’s Success Measures & Targets.

• Statutory compliance – 100% on-time completion of the annual EL drain-down and monthly flick-test programme; 100% on-time completion of the annual lightning-protection inspection programme; 100% on-time completion of the PAT programme at HSE HSG 107 intervals; 100% on-time completion of the annual height-safety inspection programme; 100% on-time completion of the annual PV inspection programme.

• Certificate turnaround – 100% of compliance certificates (EL, lightning protection, PAT registers, height safety, PV) issued in PDF within 5 Working Days of inspection.

• KPI/SLA compliance – meet or exceed Peabody’s contractual response, Compliancy figures, repair and certificate-turnaround SLAs every month; no rolling-quarter SLA breach

• Maintenance P&L – deliver gross margin within ±2% of agreed annual budget across the five disciplines; zero unapproved variances above the £750 + VAT spot-repair authority.

• Health & Safety – zero RIDDOR-reportable incidents; 100% pass rate on internal and Peabody H&S audits; all RAMS and CDM documentation in place before site works commence; zero LOLER non-compliance events on height safety equipment.

• Legislative & regulatory compliance – ensure full compliance with all applicable statutory obligations, including Electrical Safety Standards Regulations, Building Safety requirements, Awaab’s Law obligations and client-mandated compliance procedures.

• Resident experience – meet or exceed Peabody’s resident-satisfaction targets for the maintenance scope; first-time fix above target; zero non-attended appointments outside the three-stage appointment process; Stage 1 complaints resolved within the agreed timescale.

• Team performance – voluntary attrition below 12% per annum; 100% of operatives holding valid DBS, scope-appropriate qualifications (NICEIC scope, ICEL, PAT competency, height-safety inspector certification, PV CoP), and current competency records.

What We Offer

At Fixatex, we believe great work deserves great rewards. You can expect:

• Competitive salary based on experience
• Private healthcare contribution and life assurance
• Discretionary bonus
• Car allowance
• 25 days annual leave plus bank holidays
• Supportive sick pay and wellbeing policies
• Test equipment and PPE provided
  
• Ongoing training and development in our purpose-built training centre
  
• A genuine team environment where everyone’s input matters
• A supportive workplace that recognises the need for flexibility
• Regular team events and celebrations
• £1000 employee referral scheme

Our Values

We’re proud of the culture we’ve built and are looking for people who live by our values:

• Care like it’s family
• Ownership at every level
• One team with integrity
• Keep raising the bar

We are committed to ensuring our recruitment practices promote equal opportunities, embrace diversity, and prevent discrimination. Candidates are assessed fairly and consistently against the skills, experience, and competencies required for each role, ensuring that all appointments are made on merit.

Beyond recruitment, we maintain an ongoing commitment to building a diverse workforce and fostering an inclusive working environment for all. We strive to create a culture where everyone feels respected and supported, can contribute fully, and is encouraged to reach their full potential.