Maintenance Quality Supervisor

The Role

The Qualified Supervisor (QS) - Maintenance is the technical authority responsible for ensuring all electrical maintenance, testing, inspection, certification and remedial works delivered across Fixatex's maintenance portfolio are completed safely, compliantly and in accordance with applicable legislation, industry standards and company procedures.

Reporting to the Maintenance Contract Manager and operating with a dotted-line responsibility to the Head of Compliance & Quality Assurance (HOCQA), the post-holder provides technical leadership and supervision to Site Supervisors, Approved Electricians, Maintenance Engineers and Improvers delivering Emergency Lighting, Portable Appliance Testing (PAT), Lightning Protection Systems (LPS), Fire Risk Assessment (FRA) electrical remedial works and reactive electrical maintenance services.

The QS is accountable for technical compliance, certification quality, engineer competency, audit performance and adherence to NICEIC requirements. The role acts as the principal technical escalation point across the maintenance portfolio and is responsible for driving quality, compliance, training and continuous improvement across all maintenance activities

Key Responsibilities

• Direct line and people management of Site Supervisors, Engineers and Improvers. Followingthe People Manager guide to ensure that you build a high-performance team, create an accountable and values driven culture, and nurture the growth and development of team members.

• Conduct regular performance reviews, provide coaching and mentoring, and support career development pathways. 

• Supervise day-to-day performance against clients agreed compliance, response, repair and certificate-turnaround SLAs. 

• Lead and supervise staff, ensuring works are delivered safely, to a high technical standard, and in full compliance with industry standards and company procedures, while providing ongoing technical support and mentorship.

• Identify technical skills gaps through audits, supervision visits and performance reviews, implementing targeted training and development plans to improve competence, quality and compliance performance.

• Act as the designated Qualified Supervisor in accordance with NICEIC requirements and maintain oversight of all electrical certification issued under the company's registration.

• Conduct regular site supervision visits, technical audits and post-inspection reviews to verify workmanship, technical compliance and quality standards.

• Discharge supplier-side Principal Contractor duties under CDM 2015, including site-specific RAMS supplied to NHG before works commence, daily asbestos checks against NHG’s asbestos portal/register before each visit. 

• Provide technical oversight and compliance assurance across all maintenance and compliance workstreams, including Emergency Lighting, PAT, LPS, reactive electrical maintenance, FRA electrical remedials and associated inspection, testing, certification and repair activities, ensuring full compliance with statutory requirements, industry standards and client specifications.

• Deliver toolbox talks, technical updates and briefings to engage the team, drive continuous learning and strengthen a proactive safety culture.

• Ensure full compliance with all applicable statutory obligations, including Electrical Safety Standards Regulations, Building Safety requirements, Awaab’s Law obligations and client-mandated compliance procedures.

• Carry out electrical testing, inspection, installation and maintenance works as required

• Ensure safe working procedures in accordance with the current health and safety regulations and all other relevant regulations.

• Review, verify and approve certification and technical documentation prior to issue to clients.

• Prepare quotationsand variationsand liaise with suppliers and order materials where required and conduct regular reviews of incomplete jobs (‘WIPs’) to monitor progress and ensure timely completion.

• Develop and deliver technical training programmes, toolbox talks and competency workshops to engineers, supervisors and apprentices, ensuring teams remain current with legislative changes, client requirements and industry best practice.

• Support investigation and resolution of technical escalations, defects, complaints, incidents and non-conformances.

• Ensure personal CPD and CPD for direct reports(site supervisors/engineers/improvers) is kept up to date and recorded

• Undertake company-provided training, participate in appraisals, and engage in performance improvement programmes to support ongoing development.

• Support business improvement initiatives and contribute to the achievement of operational, quality and compliance objectives.

• Undertake any ad-hoc duties as reasonably instructed by your line manager or directors.
  

What You Will Have

• Required: City and Guilds NVQ level 3 Electrotechnical Qualification or equivalent

• Required: AM2 practical assessment.

• Required: Completed apprenticeship.

• Required: City and Guilds 2391-51 or equivalent

• Required: City and Guilds 2382-18 – BS7671 18th Editionupdate.

• Required: Demonstrable experience operating as a Qualified Supervisor within an NICEIC, NAPIT or equivalent accredited environment

• Required: Detailed working knowledge of BS 7671, BS 5266, BS EN 62305 and the IET Code of Practice for In-Service Inspection and Testing of Electrical Equipment (PAT).

• Required: Experience supervising engineers and reviewing certification within a compliance-led environment.

• Required: Strong understanding of emergency lighting, PAT, electrical maintenance and compliance programmes within social housing or regulated environments.

• Required: Strong IT skills, including client portals, mobile workforce systems, certificate-management software (PDF upload with naming conventions) and Microsoft 365.

• Preferred: SMSTS and IOSH Managing Safely (or NEBOSH General/Construction Certificate); working knowledge of CDM 2015 Principal Contractor duties. 

Key Performance Indicators / Accountabilities

• Technical Compliance & Certification Quality – Achieve 100% compliance with applicable legislation, industry standards and company procedures across all audited works; 100% completion and certification of all planned compliance programmes within agreed timescales; and maintain a minimum 98% first-time acceptance rate for certification submissions and technical audits.

• Personal, Supervisory and Engineers/Improvers CPD – Maintain current and auditable CPD records for all direct reports, with a minimum of 98% compliance.

• Engineer Competency – 100% of direct reports maintaining valid qualifications, competency assessments, training records and role-specific authorisations.

• Team Development – Successful completion of performance reviews, development plans and competency assessments for all direct reports.

• Client & Accreditation Performance – Positive outcomes from client audits, NICEIC assessments and compliance inspections, with no major findings attributable to technical supervision failures.

• Client SLA Compliance – Meet or exceed all contractual response, compliance, repair and certificate-turnaround SLAs each month, with no rolling-quarter SLA breaches attributable to technical performance.

• Health & Safety Compliance – Ensure full compliance with company Health & Safety procedures, electrical safe systems of work and statutory obligations, with zero preventable breaches attributable to technical supervision failures.

• Legislative & regulatory compliance – ensure full compliance with all applicable statutory obligations, including Electrical Safety Standards Regulations, Building Safety requirements, Awaab’s Law obligations and client-mandated compliance procedures.

• Training & Development – Deliver annual technical training plans, toolbox talks and competency assessments across the team, ensuring 100% completion of mandatory technical training requirements and continuous improvement in technical performance.

What We Offer

At Fixatex, we believe great work deserves great rewards. You can expect:

• Competitive salary based on experience
• Private healthcare contribution
• 25 days annual leave plus bank holidays
• Company vehicle with private mileage allowance and fuel card
• Supportive sick pay and wellbeing policies
  
• Ongoing training and development in our purpose-built training centre
• Clear progression opportunities
• A genuine team environment where everyone’s input matters
• A supportive workplace that recognises the need for flexibility
• Regular team events and celebrations
• £1000 employee referral scheme