Maintenance Technician (Apartment Communities)

Overview

The Maintenance Technician plays a key role in delivering prompt and professional maintenance services within our multifamily residential portfolio. Depending on business needs, this role may be assigned to a specific property or support multiple properties within a designated region. Responsibilities include addressing service requests, performing skilled repairs, preparing vacant units for turnover, and maintaining the overall appearance and safety of the property. Working closely with property managers and residents, the Maintenance Technician ensures a positive living experience by upholding high standards of care and responsiveness.

Schedule: Monday – Friday, 8:00 AM – 5:00 PM ET, on-call rotation

Reports to: Maintenance Supervisor or Property Manager

The Perks:

• Competitive bi-weekly pay – get paid consistently and on time
• Rotational on-call schedule – just 1 week every 4 weeks, plus a $100 “thank you” bonus for each on-call week, giving you more predictability and work-life balance
• Fast-access medical benefits – available within 30–60 days of hire
• 401(k) with company match – plus access to a dedicated Financial Advisor
• Paid holidays from day one – no waiting period
• Generous PTO – 15 days of paid time off after just 60 days
• Tool reimbursement – keep your equipment in top shape
• Education reimbursement – for approved job-related courses
• Entrepreneurial, collaborative culture – your ideas and skills matter here

Key Responsibilities

Maintenance & Repair

• Complete all assigned maintenance service requests and turnover work orders efficiently and professionally

• Perform a wide range of repairs including plumbing, electrical, HVAC troubleshooting, appliance repairs, carpentry, and general maintenance tasks

• Conduct move-in/move-out inspections, ensuring units are prepared to property standards

• Identify maintenance issues, determine necessary repairs, and complete work using proper tools and techniques

• Maintain work areas in a clean and organized condition, ensuring job sites are left tidy after each task

• Support preventative maintenance efforts for mechanical systems and equipment

• Participate in a rotating on-call schedule to respond to after-hours emergency maintenance needs

• Monitor property grounds for safety hazards, code violations, and general upkeep including landscaping, snow removal, and curb appeal tasks

Resident Services & Communication

• Provide excellent customer service by addressing resident concerns promptly, courteously, and professionally

• Collaborate with property managers to understand service priorities and ensure timely completion of maintenance tasks

• Represent the company in a professional manner during interactions with residents, vendors, and team members

• Take ownership of assigned properties, fostering a positive living environment that supports lease generation and renewals

Safety & Compliance

• Follow all company safety protocols and comply with OSHA regulations during daily work activities

• Report hazardous conditions, safety violations, or maintenance concerns to management immediately

• Utilize proper personal protective equipment (PPE) and adhere to safe work practices when operating tools or equipment

• Participate in safety meetings and contribute to a proactive safety culture

Technology & Documentation

• Utilize the company’s work order system to receive, update, and close maintenance requests in real time

• Maintain accurate records of maintenance activities, including service logs, inspections, and inventory tracking

• Submit required documentation, including photos or service notes, in accordance with company standards

• Monitor daily work orders and prioritize tasks based on urgency and resident impact

Performs other duties and responsibilities as assigned to support business needs and contribute to team success.

Qualifications

Education & Experience

• High school diploma or equivalent required

• 2+ years of hands-on maintenance experience in multifamily or residential property management preferred

• Valid driver’s license and acceptable driving record required

• EPA Section 608 HVAC Certification preferred

Skills & Competencies

• Technical knowledge of residential building systems, repair techniques, and preventative maintenance practices

• Proficient in rental unit turnovers and skilled in diagnosing and repairing HVAC, plumbing, appliance, and electrical issues with strong troubleshooting and problem-solving abilities