Maintenance Technician

Position Summary

Collective is a growing property management company that focuses on building relationships and providing an exceptional place to call home. Our team takes pride in our communities and creates connections with our residents.

As a Maintenance Technician at Collective, you will serve as the on-site maintenance and technical expert responsible for diagnosing, repairing, and maintaining all building systems while ensuring a high standard of property performance. This role requires strong hands-on experience across HVAC, plumbing, electrical, and general repairs, along with the ability to independently prioritize work orders, manage vendors, and support property operations. You will play a key role in delivering a best-in-class resident experience through responsiveness, quality workmanship, and preventative maintenance execution. You will be trusted to make decisions, solve problems independently, and take ownership of the property’s overall maintenance performance.

This is a hands-on role for someone who takes pride in their work, enjoys solving problems, and wants to be the go-to person for keeping a property running at a high level.

Our EPIC Values

Enthusiasm:

• Our team provides us with the inspiration that fuels our desire and drive to succeed.

Perseverance:

• We rise to the challenge with confidence. We have a work ethic, determination, and grit that accomplishes the task necessary to succeed.

Integrity:

• Being honest, trustworthy, and transparent. We do what’s right even when no one is looking.

Collaboration:

• Every team member commits to work together to achieve common goals.

Key Responsibilities

• Diagnose and repair issues across HVAC, plumbing, electrical, and general building systems
• Execute apartment turns to meet move-in deadlines and quality standards
• Prioritize, complete, and close out service requests efficiently and professionally
• Oversee preventative maintenance schedules and ensure consistent execution
• Coordinate and manage third-party vendors as needed
• Maintain organized shop, inventory, and supply levels
• Ensure property interior and exterior maintain a clean, safe, and high-quality appearance
• Provide exceptional customer service to our residents, prospects, and property owners
• Build Collective brand loyalty by striving to ensure resident interaction is positive
• Follow and adhere to all Fair Housing Laws
• Participate in a rotating on-call schedule and respond to after-hours maintenance emergencies

Technical Requirements

• HVAC troubleshooting and repair experience (EPA Certification preferred/required)
• Plumbing systems (fixtures, leaks, water heaters)
• Electrical troubleshooting (outlets, switches, breakers, lighting)
• Appliance repair experience preferred
• Drywall, painting, and basic carpentry
• Experience completing full unit turns independently

Qualifications

• 3+ years of maintenance experience (multifamily preferred)
• Valid driver’s license and reliable transportation
• Ability to work independently with minimal supervision
• Strong troubleshooting and problem-solving ability
• Ability to take ownership of a property’s maintenance operations

Knowledge, Skills, and Abilities Required

• Strong troubleshooting and diagnostic ability
• Time management and ability to prioritize tasks
• Clear communication with residents and team members
• Attention to detail and quality workmanship
• Ability to work independently and as part of a team

Benefits and Perks

• Competitive hourly compensation based on experience (details provided during application process)
• Health, dental, and vision insurance with HSA and FSA options
• Supplementary insurance
• 401k with a match of 3% 
• Paid time off and 9 paid holidays
• Paid volunteer hours
• Professional development opportunities 
• On-call bonus / stipend

• We invest in our team and provide the support and resources needed to succeed

Physical Demands

• Must be able to lift 50 pounds at a time

• Ability to stand, walk, bend, climb ladders, and work in various physical conditions
• Ability to work indoors and outdoors in varying weather conditions

Work Environment

• This position requires regular office hours to be maintained (8 am – 5 pm, M-F).
• This position includes participation in a rotating on-call schedule for after-hours emergencies.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER