Manager

Job Summary

The Manager of EcoWash Laundromat is responsible for overseeing daily operations, ensuring exceptional customer service, maintaining high cleanliness and environmental standards, and driving business performance. This role combines operational leadership, staff supervision, and a strong commitment to eco-friendly practices.

Key Responsibilities

Operations Management

• Oversee day-to-day laundromat operations, ensuring smooth and efficient service
• Monitor equipment performance and coordinate maintenance or repairs as needed
• Ensure the facility is clean, safe, and fully operational at all times

Customer Service

• Deliver and maintain high standards of customer satisfaction
• Handle customer inquiries, complaints, and service issues professionally
• Implement initiatives to improve the overall customer experience

Staff Supervision

• Recruit, train, schedule, and supervise staff members
• Foster a positive, productive work environment
• Monitor employee performance and provide feedback and coaching

Financial Management

• Manage daily cash handling, sales tracking, and reporting
• Control expenses and optimize operational efficiency
• Assist with budgeting and revenue growth strategies

Sustainability & Eco-Friendly Practices

• Ensure adherence to EcoWash’s environmentally responsible standards
• Monitor usage of water, energy, and eco-friendly detergents
• Promote sustainable practices to staff and customers

Inventory & Supplies

• Maintain adequate levels of detergents, cleaning supplies, and operational materials
• Work with suppliers to ensure cost-effective purchasing

Marketing & Community Engagement

• Support local marketing initiatives and promotions
• Build relationships within the community to increase brand awareness
• Encourage repeat business and customer loyalty programs

Qualifications

• Proven experience in retail, hospitality, or service management (laundromat experience is a plus)
• Strong leadership and team management skills
• Excellent customer service and communication abilities
• Basic financial and reporting knowledge
• Ability to troubleshoot operational issues effectively
• Passion for sustainability and environmentally friendly practices

Skills & Competencies

• Problem-solving and decision-making
• Time management and organization
• Attention to detail
• Conflict resolution
• Adaptability in a fast-paced environment

Working Conditions

• Flexible schedule, including weekends and holidays
• On-site role requiring standing, walking, and occasional lifting
• Hands-on involvement in daily operations