Manager, IT Operations

Niron Magnetics is seeking a Manager, ITOperationsto lead our end-user support function and own the day-to-day administration of the systems and networks that keep the company running. This is a hands-on leadership role: you will manage and develop a small team of end-user support analysts, serve as the senior administrator for our core Microsoft and network platforms, and act as the primary relationship owner for the managed-service partners who support our operations. Reporting to the Head of IT/OT, you will be the person the business counts on for responsive support, reliable systems, and well-managed partners.

This role is a strong fit for an experienced technologist who enjoys staying close to the technology while building and leading a high-performing support team in a fast-growing manufacturing environment.

Lead the End-User Support Team and Daily Service

• Manage, coach, and develop a small team of end-user support analysts, setting clear priorities and standards for responsiveness and quality.

• Own the end-user support experience across the company, from onboarding and offboarding to daily troubleshooting, so issues are resolved quickly and professionally.

• Establish andmaintainservice levels, ticket workflows, and escalation paths using IT servicemanagementbest practices.

• Serve as a senior escalation point and stay hands-on with complex or high-impact issues.

• Track support metrics and use them to drive continuous improvement in service quality and team performance.

• Champion a customer-first culture that treats every employee as a valued internal customer.

Administer Core Systems and Network Infrastructure

• Serve as the senior administrator for the Microsoft 365 and Azure environment, including identity, email, collaboration, endpoint, and cloud services.

• Administer the company's SD-WAN firewalls and network infrastructure to keep connectivity secure and reliable across all sites.

• Manage identity and access, device management, and endpoint configuration in line with company security policies.

• Maintain patching, backup, and recoveryroutinesso systems stay current, protected, and recoverable.

• Monitor system and network health, respond to incidents, and coordinate resolution with internal and partner teams.

• Maintainaccuratedocumentation of systems, configurations, and standard operating procedures.

Own Vendor and Managed-Service Partnerships

• Manage the relevant IT-related managed-service providers, acting as the primary point of contact and relationship owner.

• Hold partners accountable to service levels, response times, and quality standards, andleadregular service reviews.

• Coordinate escalations between internal teams and external partners to keep issues moving to resolution.

• Manage renewals, licensing, and service contracts, and support vendor selection and build versus buy decisions.

• Track partner performance andspend, andidentifyopportunities to improve value and service.

Strengthen Reliability, Security, and Continuous Improvement

• Partner with IT and security leadership to keep operations aligned with the company's security and compliance requirements.

• Contribute to business continuity, disaster recovery, and backup planning, and help test and improve them.

• Identifyand lead improvements to tools, processes, and automation that increase reliability and reduce manual effort.

• Support technology projects and rollouts, coordinating across internal teams and partners.

• Helpmaintaina safe, well-documented, and audit-ready operating environment.

What We're Looking For

• 7+ years in IT operations, infrastructure, or systems administration, including 2+ years leading or mentoring a team.

• Strong hands-on experience with Microsoft 365 and Azure administration (identity, email, collaboration, endpoint, and cloud services).

• Strong networking fundamentals with experience administering firewalls, SD-WAN, and network infrastructure.

• Demonstrated experience managing managed-service providers and holding vendors accountable to service levels.

• Proven ability to lead an end-user support function and deliver excellent internal customer service.

• Working knowledge of IT service management practices, including ticketing, incident, and change management.

• Solid grasp of security fundamentals, including identity and access, endpoint protection, patching, and backup and recovery.

• Excellent communication skills and the ability to translate technical topics for non-technical stakeholders.

• A hands-on, player-coach mindset: comfortable both leading a team and doing the work.

• Strong problem-solving skills and comfortoperatingin a fast-paced, growing environment.

Nice to Have

• Experience in a manufacturing, industr