Manager – Premium Receivables & Collections

KEY RESPONSIBILITIES

Collections & Field Engagement

• Own and drive the end-to-end collections cycle for Jamaica's premium debtors, including brokers, agents, and direct policyholders.

• Conduct regular scheduled and unannounced field visits to insurance brokers and agents with outstanding balances, maintaining a structured call plan and visit register.

• Build and sustain productive relationships with key broker and agent contacts to facilitate timely premium remittances and early identification of potential defaults.

• Negotiate payment plans and settlement arrangements with debtors, within delegated authority limits,escalating material cases to the Financial Controller.

• Initiate and monitor formal notices, demand letters, and, where necessary, coordinate with legal counsel on recovery proceedings.

• Maintain a live, accurate contacts database for all active broker and agent accounts, updated after every interaction.

Credit Risk Management

• Assess and monitor the creditworthiness of brokers, agents, and direct clients, recommending credit limits and payment terms for new and existing accounts.

• Identify accounts exhibiting deteriorating payment behaviour and escalate promptly with supporting analysis and a recommended course of action.

• Maintain the Receivable ageing schedule, ensuring completeness and accuracy of the data in 4D and Sage.

• Support the Financial Controller in the periodic assessment of Expected Credit Loss (ECL) provisions under IFRS 9, providing collectability assessments by account.

• Recommend and monitor periodic account cancellations in a timely manner.

• Monitor compliance with the Group Credit and Collections Policy across all Jamaica accounts and flag breaches for management attention.

Reporting & Analytics

• Prepare and submit monthly premium receivables ageing reports, collections performance dashboards, and individual account status updates to the Financial Controller.

• Provide written commentary on significant movements, material individual exposures, and accounts at risk for inclusion in management accounts.

• Track and report on key collections metrics — including debtor days, collection rates, and overdue balances by broker and product class — on a frequency agreed with the Financial Controller.

• Maintain a detailed collections activity log, recording all contacts made, commitments received, and outcomes achieved, available for review at any time.

Team & Stakeholder Management

• Supervise and coach Collections Officers assigned to the Jamaica portfolio, setting daily and weekly targets and reviewing performance against collections plans.

• Collaborate with the Underwriting and Policy Administration teams to resolve premium disputes, policy cancellation disputes, and related queries that are impeding collection.

• Liaise with the Finance team to ensure prompt and accurate allocation of premium receipts and timely reconciliation of broker statements.

• Support periodic external audit processes by providing schedules, confirmations, and documentation in relation to premium receivable balances.

PERSON SPECIFICATION

Qualifications (Minimum)

• Bachelor's degree in Accounting, Finance, Business Administration, or a related discipline.

• A credit, collections, or sales management qualification will be considered an advantage.

• Part-qualified or fully qualified professional accountant (ACCA, ICAJ, CPA, or equivalent) would be an asset but not mandatory.

Experience

• Minimum five (5) years of progressive experience in credit management, collections, or a client-facing commercial role, with at least two (2) years in a supervisory capacity.

• Demonstrated track record of managing high-volume receivables portfolios and achieving measurable collection results.

• Experience in the insurance industry — particularly in broker-facing or intermediary management roles — is strongly preferred.

• Proven history of conducting field visits, client negotiations, and relationship-driven collections activities.

• Familiarity with insurance management systems and ERP platforms; experience with 4D and/or Sage Intacct is a material advantage.

Technical Competencies

• Sound working knowledge of premium receivables management and IFRS 9 ECL provisioning as applied to insurance debtors.

• Proficiency in aged debt analysis and credit risk assessment within a broker-intermediated insurance environment.

• Advanced Microsoft Excel skills, including the ability to construct and maintain ageing schedules, collection trackers, and provision workbooks.

• Familiarity with debt recovery processes, demand letter protocols, and collections legislation applicable in Jamaica.

• Ability to interpret broker statements, reconcile remittances, and resolve payment allocation discrepancies.

Behavioural Competencies

• Results Orientation —Sets demanding personal and team targets; pursues collection objectives with urgency and persistence, holding self and direct reports accountable for measurable outcomes.

• Negotiation and Influencing Skills —Secures commitments and payment agreements through skilled negotiation; adapts approach to the counterpart while remaining firm on substantive outcomes.

• Relationship Management —Builds and sustains trusted, productive working relationships with brokers, agents, and internal stakeholders; uses relationship capital to facilitate timely collections without compromising business ties.

• Commercial Acumen —Understands the commercial dynamics of the broker-insurer relationship and applies sound business judgement when prioritising accounts, structuring payment plans, and deciding escalation pathways.

• Analytical Thinking —Interprets ageing data, payment patterns, and account histories to draw well-founded conclusions and make timely, evidence-based decisions on credit risk and collections strategy.

• Problem Solving —Identifies root causes of collection failures — including billing disputes, system discrepancies, and policyholder liquidity issues — and develops pragmatic, structured resolution plans.

• Attention to Detail —Maintains high accuracy in ageing schedules, collections logs, remittance reconciliations, and management reports; identifies discrepancies early and resolves them before they escalate.

• Leadership and Coaching —Directs and develops Collections Officers through clear goal-setting, regular performance feedback, and hands-on coaching; creates a disciplined, motivated team culture oriented around delivery.