Snr. Claims Associate - Non-Motor

DIRECT RESPONSIBILITY:

• Review Adjusters reports in conjunction with policies to ensure accuracy
• Provide feedback to service providers/Brokers/Clients and make appropriate notes in 4D
• Appoint service providers and liaise and discuss settlement with adjusters
• Prepare settlement/payment for approval
• Refer complex claims to claims supervisor, after placing appropriate notes
• Notify Reinsurers of claims likely to exceed retention
• Submit details to facultative reinsurers and follow up recoveries
• Update co-insurers, re-insurers, brokers as deemed necessary
• Being alert to irregular practices for fraud and money laundering
• Work Closely with the Underwriting team, providing feedback on risks improvements and moral hazards etc
• Ensuring accuracy of assigned claim files by thoroughly reviewing the data on 4Ds
• Ensure timely updates to clients, provision of good customer service
• Ensure adequacy of Reserves
• Assist in the coordination of and participating in Periodic Claims Review
• Assist with formal training of team members within the department
• Prepare Claims Experiences for brokers/Internal Underwriters
• Prepare fronting claims reports
• Manage service providers payments
• Any other duty assigned by the Claims Manager

QUALIFICATIONS/SKILLS/COMPETENCIES:

• An undergraduate degree from a recognized tertiary institution and/or Insurance Diploma
• At least Five (5) years’ experience in non-motor claims handling
• Strong knowledge of the various types of non-motor policies
• Good inter-personal/customer service skills, ability to deal with the public
• Ability to negotiate a positive outcome for both company and client
• Be an avid reader/Strong analytical skills
• Above average IT familiarity and aptitude
• Ability to function under pressure, able to multi-task
• Attention to detail
• Strong oral and written skills