Medical Records Technician

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

Key Responsibilities

• Retrieve patient medical records from outside providers, hospitals, specialists, laboratories, imaging centers, and other healthcare facilities as requested by providers or clinic staff.
• Submit and follow up on requests for prior records, referral records, consultation notes, hospital records, discharge summaries, lab results, imaging reports, and other clinical documentation.
• Track the status of pending records requests, document follow-up efforts, and escalate delayed or incomplete requests to the appropriate supervisor or department when needed.
• Review incoming records for accuracy, completeness, correct patient identification, and relevance before uploading or routing them for provider review.
• Maintain accurate and complete patient medical records in the electronic medical record system, ensuring information is scanned, indexed, labeled, and updated in a timely manner.
• Process incoming and outgoing records through fax, mail, electronic portals, secure email, and other approved communication methods according to clinic procedures.
• Verify that proper release of information forms, authorizations, and patient consent documents are completed before requesting or releasing protected health information.
• Maintain patient confidentiality and comply with HIPAA, clinic privacy policies, and applicable state and federal regulations when retrieving, receiving, or disclosing records.
• Communicate professionally with outside offices, patients, providers, clinical staff, and administrative teams regarding record requests, missing documentation, and retrieval timelines.
• Route retrieved records to the appropriate provider, department, or staff member for review, follow-up, referral processing, care coordination, or chart completion.
• Support chart preparation, documentation audits, quality checks, and record reconciliation to ensure needed records are available before appointments, referrals, or clinical review.
• Demonstrate strong attention to detail, organization, follow-through, teamwork, and professionalism; perform additional duties assigned by the supervisor, clinic operations manager, or provider.

Skills, Knowledge & Expertise

• High school diploma or equivalent required.
• At least 1 year of medical office, referral coordination, or healthcare administrative experience preferred.

Benefits

• This is a full-time onsite role located at 333 S. Garfield Ave. #A Alhambra, CA 91801.
• The total pay range for this role is: $20 - $24 per hour. This salary range represents our national target range for this role.