Member Service Center Representative (Call Center)

Redwood Credit Union is looking for a Part Time (24 to 25 hours per week) Member Service Center Representative, who will perform routine and specialized telephone requests and back-office work associated with the Member Service Center in processing Member transactions.

o Answer the telephone within established performance and service guidelines.

o Complete phone transactions accurately and efficiently.

o Disseminate and provide education of lending, CUSO and membership information to callers.

o Ensure problem ownership in an effort to protect the Member experience by researching Member problems, complaints and questions. Responding with thorough, and accurate information through oral and/ or written communication, or by directing them to the appropriate department or person for assistance

o Provide basic level technical support of our online and Mobile banking platforms

o Deliver excellent Member service by implementing Credit Union policy and departmental procedures and following RCU service philosophy and standards.

o Attain individual and departmental goals and objectives as established in the MSC performance standards.

o Cross-sells Credit Union products and services.

o Demonstrate efficiency by maintaining professional control of member conversation, and follow accurate procedures.

o Post and balance daily work and maintain proper documentation.

o Utilize online manuals and knowledge repository as a resource

o Complete departmental and back-office tasks as assigned including typing routine letters and/or documents.

o Compile data and complete work related to departmental reports.

o Maintain files, post records, make and check routine calculations

o Perform all functions in a security conscientious manner.

o Attend department meetings and contribute information as is appropriate.

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.