Mental Performance Coach/Case Manager (School-Based) 2

School-Based Case Manager

Position Summary

The School-Based Case Manager provides school-based and community-based behavioral health services to children, adolescents, and families enrolled in Butterfly Support Services. This position is responsible for delivering Community Psychiatric Supportive Treatment (CPST), Therapeutic Behavioral Services (TBS), care coordination, advocacy, skill-building, and resource coordination to help clients achieve their behavioral health, educational, and personal goals.

During the academic school year, the School-Based Case Manager is assigned to a partner school and serves as the primary on-site behavioral health representative. The Case Manager works collaboratively with school administrators, teachers, counselors, families, and community providers to identify student needs, coordinate services, reduce barriers to learning, and promote academic, behavioral, and social-emotional success.

In addition to school-based responsibilities, the School-Based Case Manager maintains an assigned community caseload and provides services outside of school hours, including evenings, school breaks, holidays, and summer months. Services are delivered in homes, schools, community settings, and other approved locations to ensure continuity of care and support positive outcomes for youth and families.

This position requires excellent communication, strong organizational skills, independent decision-making, and a commitment to trauma-informed, culturally responsive, and person-centered care.

Work Schedule

• Assigned to a partner school during regular school hours throughout the academic year.
• Provides community-based services outside of school hours as needed, including evenings.
• Continues to manage an assigned caseload during school breaks and summer months.
• Local travel throughout the service area is required.

Essential Duties and Responsibilities

School-Based Responsibilities

• Serve as Butterfly Support Services' primary behavioral health representative at the assigned school.
• Build collaborative relationships with school administrators, teachers, counselors, social workers, nurses, and support staff.
• Participate in student support meetings, IEP meetings, 504 meetings, attendance meetings, behavior intervention meetings, and multidisciplinary team meetings as assigned.
• Identify students in need of behavioral health services and assist with referrals and service coordination.
• Provide behavioral interventions, skill-building, crisis support, and emotional regulation strategies within the school setting.
• Collaborate with families and school personnel to improve student attendance, behavior, academic performance, and overall well-being.
• Maintain a professional presence while following all school policies and procedures.

Community Psychiatric Supportive Treatment (CPST)

• Provide CPST services in accordance with individualized treatment plans.
• Assist clients with accessing medical, behavioral health, educational, vocational, housing, transportation, and community resources.
• Coordinate care among therapists, psychiatrists, nurse practitioners, schools, child welfare agencies, juvenile courts, and other providers.
• Advocate for clients and families to reduce barriers to treatment and improve functioning.
• Monitor client progress toward treatment goals and communicate concerns to the treatment team.

Therapeutic Behavioral Services (TBS)

• Deliver Therapeutic Behavioral Services to improve emotional regulation, coping skills, communication, problem-solving, conflict resolution, and daily functioning.
• Teach behavioral strategies that promote success at home, school, and in the community.
• Assist clients in developing independent living, social, and interpersonal skills appropriate to their developmental level.
• Utilize trauma-informed, strength-based, and person-centered interventions.
• Reinforce treatment goals established by the therapist and treatment team.

Care Coordination

• Maintain ongoing communication with clients, families, schools, healthcare providers, and community partners.
• Coordinate referrals and follow-up appointments.
• Assist families in navigating community resources and behavioral health services.
• Collaborate with therapists and other clinical staff to ensure continuity of care.

Documentation & Compliance

• Complete progress notes within 24 hours of service delivery.
• Maintain timely, accurate, and complete documentation in accordance with Medicaid, payer, agency, and regulatory requirements.
• Maintain confidentiality in accordance with HIPAA and organizational policies.
• Protect all Protected Health Information (PHI) and Personally Identifiable Information (PII).
• Meet established productivity, documentation, and quality assurance standards.

Community Outreach

• Represent Butterfly Support Services at schools, community events, health fairs, and outreach activities.
• Develop relationships with referral sources, community organizations, healthcare providers, and educational partners.
• Educate families and community stakeholders regarding available behavioral health services.

Professional Responsibilities

• Attend supervision, staff meetings, trainings, and professional development activities.
• Demonstrate professionalism, accountability, and ethical behavior at all times.
• Maintain strong working relationships with colleagues and community partners.
• Support the mission, vision, and core values of Butterfly Support Services.
• Perform other duties as assigned.

Minimum Qualifications

• High School Diploma or GED required.
• Associate's or Bachelor's degree in Human Services, Social Work, Psychology, Education, Criminal Justice, or a related field preferred.
• Minimum of three (3) years of experience working with youth, families, behavioral health, education, or human services.
• Must be at least 21 years of age.
• Valid driver's license, reliable transportation, current automobile insurance, and an acceptable driving record.
• Successful completion of all required background checks.
• Ability to work independently in school and community settings.

Knowledge, Skills, and Abilities

• Knowledge of behavioral health principles and community resources.
• Strong interpersonal, communication, and relationship-building skills.
• Excellent organizational and time-management skills.
• Ability to manage multiple priorities and maintain accurate documentation.
• Ability to de-escalate crises and effectively engage youth and families.
• Proficiency with Microsoft Office, electronic health records, and virtual communication platforms.
• Commitment to person-centered, trauma-informed, and culturally responsive care.

Physical Requirements

• Ability to sit, stand, walk, bend, and lift up to 25 pounds.
• Ability to travel throughout the community on a regular basis.
• Ability to work in school, office, home, and community environments.

Benefits

Butterfly Support Services offers a competitive compensation package, opportunities for professional growth, ongoing training, clinical supervision, paid time off for eligible employees, health benefits for eligible employees, mileage reimbursement in accordance with agency policy, and the opportunity to make a meaningful impact in the lives of children and families.