Posted 4 days ago
MEX COACH MEJORA CONTINUA
AI Summary
MEX Coach for Continuous Improvement at F8F Santander Bank in Tlalnepantla de Baz, Mexico. Ensures phone operators and supervisors receive required on-the-job training, manages early turnover, and generates performance reports and improvement plans using a counselling management model.
About this role
MEX COACH MEJORA CONTINUATlalnepantla de Baz, Mexico
WHAT YOU WILL BE DOING
1. Asegurar que los operadores telefónicos y supervisores, cuentas con la formación requerida para realizar sus funciones tanto teórica como practica a través del programa on the job training. 2. Controlar la rotación que se genera dentro de los primeros 45 días de vida del colaborador . 3. Generar informes de desempeño, planes de mejora y planes de movilidad a través de un modelo de counselling management que de visibilidad al colaborador y a los responsables operativos de la evolución de los indicadores para toma de decisiones
WHAT WE ARE LOOKING FOR
EXPERIENCE
EDUCATION
Other studiesCOMPETENCIES
Skills
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