MOKA - Maintenance Manager

Position Overview:
We are seeking a proactive and strategic Maintenance Manager to oversee maintenance projects and work orders across our store locations. The ideal candidate will be responsible for ensuring all store facilities and equipment are in optimal working condition, managing maintenance schedules, and coordinating both routine and special maintenance projects. This is a hands-on role that will require both leadership and practical skills to execute repairs, upgrades, and other projects. A core value of our company is exceptional customer service, and this role will need to demonstrate strong internal customer service when working with store teams. The Maintenance Manager will also work alongside and manage vendors to ensure the successful completion of projects.

Key Responsibilities:

• Lead and manage all maintenance projects for the company’s store locations, ensuring facilities and equipment are well-maintained and functional.
• Oversee the planning and execution of maintenance projects, including repairs, installations, and upgrades.
• Manage work orders from start to finish, ensuring timely and efficient resolution.
• Develop and implement preventive maintenance programs to reduce downtime and improve equipment longevity.
• Monitor and maintain project budgets, ensuring cost-effective operations.
• Maintain inventory of tools, equipment, and spare parts needed for repairs.
• Supervise and train maintenance staff, ensuring safety compliance and efficient project execution.
• Work alongside and manage vendors to execute specific maintenance projects, ensuring quality work and adherence to timelines.
• Provide exceptional internal customer service by supporting store teams with maintenance needs and minimizing disruptions to store operations.
• Travel to various store locations as needed (primarily day travel).
• Ensure compliance with all safety regulations and company policies related to maintenance and facilities management.
• Provide hands-on support as needed, troubleshooting and repairing equipment.
• Experience with coffee equipment and espresso equipment is a plus.

Qualifications:

• Proven experience in a maintenance management or related role, with a strong understanding of maintenance processes and best practices.
• Hands-on ability to perform and lead repairs, troubleshooting, and facilities management tasks.
• Strong project management skills, with the ability to prioritize tasks and manage multiple work orders.
• Leadership experience, with the ability to manage and motivate a team.
• Experience working alongside and managing vendors to complete maintenance projects successfully.
• Strong internal customer service skills, with the ability to work effectively with store teams and departments.
• Excellent problem-solving skills and attention to detail.
• Strong communication and organizational skills.
• Proficient with maintenance management software and standard office tools (e.g., MS Office).
  

Education & Experience:

• High school diploma or equivalent required; technical degree or certifications preferred.
• Minimum 5 years of experience in a maintenance or facilities management role, including 2 years in a leadership position.