
Posted 1 month ago
Multilingual Customer Service (Italian/Spanish/French/German/Dutch/Danish/Russian/Turkish/Lithuanian/English/Czech/Norwegian/Hebrew)
LisbonOn-site
AI Summary
Multilingual customer service representative handling customer inquiries via phone, email, and chat, ensuring high-quality first-contact resolution and cross-department collaboration.
About this role
We are looking for multilingual-speaking professionals to join our customer service and support teams in ** Portugal, Spanish, Greece, Germany, Bulgaria, Romanian, Poland **.
You will represent international brands across different projects, ensuring a high-quality experience for each customer.
If you are communicative, motivated, and eager to grow in a multicultural environment — we want to meet you!
Tasks
- Communicate with customers via phone, email, or chat, providing excellent support and solutions.
- Identify customer needs and ensure first-contact resolution whenever possible.
- Keep accurate records of customer interactions in the system.
- Collaborate with other departments to solve complex cases.
- Stay informed about products, services, and procedures to deliver accurate information.
- Contribute to a positive, team-oriented work environment.
Requirements
- Fluent (C1 or native level) in one of these languages: Italian/Spanish/French/German/Dutch/Danish/Russian/Turkish/Lithuanian/English/Czech/Norwegian/Hebrew
- Good command of English (B2 or higher).
- Excellent communication and problem-solving skills.
- Customer-oriented mindset and attention to detail.
- Ability to adapt to different projects and work processes.
- EU citizenship or valid work permit.
- Availability to work in shifts (if required by the project).
- Previous experience in customer service, hospitality, or sales is a plus, but **not mandatory **.
Benefits
- Competitive salary with performance bonuses.
- Paid training and continuous development opportunities.
- International and inclusive work environment.
- Career growth across multiple global brands.
- Modern office facilities and hybrid options (depending on project).
- Relocation support for candidates coming from abroad.
Skills
Call Center SoftwareCRMCustomer SupportEmailLive ChatMS OfficeTicketing Systems
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