[NSPH] Systems Engineer (OpenText)
Makati CityFull-time
AI Summary
Designs and implements network infrastructures to meet customer security requirements, leads technical kick-offs, manages tickets and daily reporting, and provides pre- and post-sales technical support.
About this role
- Design and implement network infrastructures to best fit customer security requirements and timeline
- Attend and lead the technical kick-off meeting to set customer expectations and can evaluate any concerns
- Ensure accuracy of daily report on all open and closed tickets for submission to supervisor.
- Handle multiple tasks simultaneously while maintaining adherence to organization and professional standards.
- Respond to the Help Desk by phone, e-mail and automated system alerts using ticketing system.
- Secondary resource in providing solutions and defined security requirements to technical and non-technical audiences
- Provide Technical trainings (Internally/Partners/End Users)
- Must pass all certification exams that may be required by the company on the products that will be supported
- Provide Post and Pre-Sales Technical support that
- includes:
- Meetings or consulting
- Secondary pre-sales resource in creation of BOM recommendation, TOR response, Product presentation and sizing
- includes:
- Infrastructure Integration
- Knowledge transfer
- Maintenance Support (Preventive
- Maintenance, Upgrades and Updates)
Skills
BOMInfrastructure IntegrationNetwork InfrastructureOpenTextPost-salesPre-salesSecurityTicketing SystemTor
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Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.