Office Manager

• Responsible for maintaining smooth and efficient office operations, bookkeeping, scheduling, and supporting employee-related administrative tasks. This position will handle admin duties as well as work closely with the owner to refine and maintain company processes as well as the following duties. As we grow some duties will be delegated to others.

• 1 W. Cliff St. Somerville, NJ 08876

• Full-Time | 40 Hours Per Week
• Mon-Fri 7:30am-4:30pm

• Stacey, Operations Manager & Patrick, Owner

Key Responsibilities

• Manage daily technician scheduling, dispatch and schedule changes with the Service Manager
• Coordinate service calls, installations, inspections and other field activity
• Communicate with technicians and field leadership throughout the day
• Review completed work and ensure documentation and follow-up are completed
• Keep team on track and on process
• Creating processes, flowcharts and SOPs

• Manage customer communication, including scheduling issues and escalations

• AR/AP
• Prepare invoices and supporting accurate, timely billing
• Payroll/timekeeping support
• Maintain accurate customer, job and service information within company systems

• Identify operational problems and following them through to resolution
• Hold team members accountable for required documentation and follow-through
• Support hiring, onboarding and employee administration as needed, including temps and contractors

Skills, Knowledge & Expertise

• 5+ years in operations or service management, ideally in a field-service or trades environment
• Experience with scheduling, dispatch or field workforce coordination
• Experience with invoicing, AR and collections
• Proven ability to direct employees and hold them accountable
• Strong organizational and communication skills; confident working with ownership

Benefits

• $75-$95k/yr
• 401k w/ Match (3% match after 1 year)
• Medical: 50% of the Individual covered
• PTO: 1 week after 6 months, 2 weeks after 1 year
• 6 Paid Holidays