Onboarding Specialist

Why Telepatia

The world's most scarce resource isn't time — it's medical attention. Doctors spend 40–70% of their day typing instead of caring for patients. At Telepatia, we're changing that.

We build real-time AI products for healthcare — medical transcription, clinical record generation, and EMR integrations across Brazil and Colombia. Our flagship, AI Doctor, is part of a suite of four AI Healthcare Employees built by doctors, for doctors.

What You'll Do

You’ll help doctors experience the future of medicine — where documentation happens automatically. Your job is to turn first-time users into active advocates by guiding them through their first consultations with Telepatia’s AI Scribe, supporting them hands-on, and ensuring they reach consistent usage that makes the tool indispensable.

• Provide on-site support (technical and emotional) to ensure a smooth transition to AI-assisted documentation.

• Monitor adoption metrics: consultations per doctor, drop-off rate, and time to first success.

• Collect feedback and communicate insights to product and engineering teams.

• Assist with patient consent (consentimiento informado) and ensure compliance.

• Coordinate with Forward Deployed Engineers for setup and technical troubleshooting.

• Train new users on best practices to maximize accuracy and speed.

• Identify champions within hospitals who can help scale usage organically.

• Guide doctors during their first consultations using Telepatia’s Scribe platform.
  
  What You Have
  

• Clinical research coordinators or assistants (used to managing consent and protocols).

• Hospital operations or patient experience staff (already deal with doctors, scheduling, and patients).

• Auxiliares de enfermería o instrumentadores who want to move to a non-clinical, tech-related role.

• Visitadores médicos junior (medical reps tired of pharma sales pressure but great with doctors).
  

From tech/ startup side:

• Onboarding / Implementation specialists

• Field operations from delivery, POS, or fintech startups (who activate merchants, drivers, or retail users).

• Customer success or “support on-site” profiles from SaaS or medical device startups