Posted 9 months ago

Operation Support, Last Mile

Shah AlamOn-siteFull-time

AI Summary

Responsible for managing return pickups, ensuring compliance with SOPs and service recovery targets, processing POD/POP deductions, reporting, and coordinating with stakeholders.

About this role

Return Pickup (RPU)

Ensure reporting and monitoring comply with RPU objectives.

Ensure all return pickup comply to the SOP

FSR (Fantastic Service Recovery)

Make sure all FSR cases settle within the timeline according to the target set

POD/POP deductions

Provide report deductions and coordinate justifications with relevant stakeholders.

Others

Comply to the ISO 9001 QMS, OH&S management system and GDPMD requirements if applicable.

Participate in quality, safety and GDPMD related programs such as training, campaign and others.

Working closely with station staff and all other stakeholders.

Assist in all other tasks given by the superior.

Provide support to other administrative functions within the department as required.

Job Requirements

Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in fields related to Business Administration

Required language(s): Bahasa Malaysia, English.

Proficient in Microsoft Word/Excel.

Any prior working experience will be greatly advantageous

Interpersonal skills such as verbal communication, problem-solving and listening skills are essential in an administrative role.