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Global Lending Services

Posted 27 days ago

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Operations Analyst

Greenville, South CarolinaHybridFull-time

AI Summary

An Operations Analyst at Global Lending Services identifies and solves internal business problems across sales, loan originations, customer service, collections, and loss prevention. The role establishes credit risk decisions, conducts strategic analysis, optimizes processes, and builds simulation tools to improve business outcomes.

About this role

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!
oCompetitive base pay and performance bonuses, dependent on role
oMedical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o401K with employer match and 100% immediate vesting
oPaid Time Off (PTO) and paid company holidays to help you balance work and personal life
oPaid Volunteer Time Off (VTO) Annually
oTuition Reimbursement
oParental Leave
oBusiness casual work environment

***This posting is to enter our campus recruiting and entry-level process for position offers being made for May 2027***
What does it mean to be an Operations Analyst at GLS?
As an Operations Analyst, you will be responsible for identifying, researching, and recommending solutions for internal problems within the business cycle, including but not limited to the business units of Sales, Loan Originations, Customer Services, Delinquent Loan Collections, and Loss Prevention. You will be responsible for establishing credit risk decisions, strategic analysis, and process optimization.

How will you drive value within the organization as an Operations Analyst?

  • Provide improvements and modifications to business processes through analysis of risk, default probability, capacity needs, and internal cost efficiencies
  • Assist with building simulation tools for Monte Carlo Analysis
  • Utilize analytics that drive business enhancements to increase customer experience
  • Gather market research data to improve the Company’s competitive position in the marketplace
  • Assist with key control processes and report administration
  • Provide support for databases and applications owned by team
  • Communicate and present analytical findings to management and senior leaders
  • Research and provide market data to maintain strong understanding of competitiveness related to key industry drivers and improve the Company’s competitive position

    • What should you already have to be successful as an Operations Analyst?

  • Bachelor’s degree in Statistics, Mathematics, Economics, Finance, Engineering, Computer Science, Information Technology, or a related field required
  • Proficient computer skills and ability to quickly learn new computer applications as required
  • Working knowledge of SQL and/or Python preferred
  • Strong written and verbal communication skills with the ability to present ideas in a cohesive business-focused and user-friendly language
  • Internally motivated with a demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
  • Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business

    • Employment Requirements:

  • This is an exempt level position whereby business need will dictate the exact work schedule which should be expected to vary at times. Generally, days and hours of work are Monday through Friday between the hours of 8:30am-6:00pm.
  • Regular, predictable attendance is required, including overtime hours as business demands dictate
  • Evening and weekend work may be required as job duties demand
  • The position does not require travel
  • Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
  • Remain in a stationary position up to 100% of the workday
  • Constantly operate a computer and other standard office equipment

    • Skills

    Business Process ImprovementCredit Risk AnalysisDatabase AdministrationDefault Probability ModelingMarket ResearchMonte Carlo SimulationProcess OptimizationPythonSQLStatistical Analysis

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