Operations Director

Salaried Exempt Position

The Operations Manager - Fulfillment and Supply Chain has the direct responsibility of managing all fulfillment and supply chain needs, office operational administrative needs, IT needs, supervising Customer Service and the Warehouse, managing a collaborative forecast process with Sales/Operations, Marketing and Finance. This is done through analysis of key data points, usage of forecasting software, active participation in cross functional meetings, and utilizing information from NetSuite.

Responsibilities

• Assist in the development of new data-driven business processes and systems that will drive forecast accuracy, adding value to all downstream commercial and supply chain processes
• Oversee Customer Service and Warehouse personnel
• Oversee inbound/outbound freight and coordinate International shipping needs
• Liaise with Finance, Sales, Demand, Customer Service, and Marketing
• Utilize NetSuite for data analysis and reporting
• Manage all property related and office needs, including IT and Computer set up for new hires, coordinating office cleanings, ordering paper products and snacks
• Deliver training and provide Operational systems support as required for various departments
• Monitor SKU count and recommend SKU rationalization initiatives in the future in collaboration with Demand
• Manage multiple Warehouse inventory (i.e., EasyPost and other 3pls Internationally)
  
• Work closely with factories, merchants, transportation and outside vendors
• Evaluation of ongoing business initiatives such as new distribution centers, integrations, and ongoing projects
• Administrative duties pertaining to the NetSuite system
• Partnering with various departments to oversee Amazon relationship and distribution
• Travel to support Pop Up Stores and other company wide initiatives
• Other duties assigned as needed

Requirements

• An outgoing and enthusiastic personality
• Detail oriented, organized and strong on follow through and communication
• Advanced skills in Microsoft Office, Excel and the aptitude to learn various Retailer Vendor Managed Systems (Amazon Vendor Central, Content Analytics, etc) and forecasting software
  
• Pivot Tables and Vlookups
• Ability to work in a team-oriented and very fast paced environment with little supervision
• Desire to advance and gain increased responsibility
• A problem solver who is comfortable taking initiative
• BS/BA in Economics, Statistics, Supply Chain/Operations or related field; and five+ years of consumer products operations management
• Advanced level of retail supply chain understanding and CPFR activities such as forecasting, replenishment, inventory control, etc.
• Open to travel
• Netsuite experience preferred!

Compensation

• A competitive compensation structure
• Tons of time off!
• Casual environment
• Contributions to healthcare
• 401k enrollment options with Employer match