Operations Manager

TAKE CHARGE, DRIVE EXCELLENCE!

Ensuring operational excellence through effective people management, client partnership, and continuous process improvement!

A ViTALizing Career Begins in #WeAreTGT: BGC and EASTWOOD!

• Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture

• Vibrant City Location: Work in BGC and EASTWOOD (Day Shift!)

Ideal Candidate Profile

What You'll Bring (Experience)

• 5+ years of operations leadership experience, with at least 2 years as an Operations Manager

• Proven experience managing multiple teams and strategic client accounts

• Strong background in client management, workforce planning, and service delivery

• Experience leading TLs, ATLs, SMEs, and cross-functional teams

• Hands-on experience with process improvement projects and operational initiatives

• Strong exposure to site operations, facilities, and IT escalation processes

• Background in offshoring, BPO, or professional services is a plus

About You (Soft Skills)

• Strategic thinker with strong stakeholder and client advisory skills

• Confident leader who can manage complexity across multiple clients

• Data-driven and KPI-focused, with a solutions-oriented mindset

• Strong communicator — comfortable leading executive-level client discussions

• Highly organized, resilient, and able to manage competing priorities

• Proactive in driving engagement, retention, and continuous improvement

Your Impact Starts Here

• Lead multiple teams and key client accounts, driving performance, engagement, and retention.

• Manage and develop Team Leaders, Assistant Team Leaders, and SMEs to achieve operational targets.

• Build strong client partnerships, serving as a strategic advisor on operational and people matters.

• Partner with clients on workforce planning, headcount, training, KPIs, and performance initiatives.

• Drive process improvements and operational innovation across multiple client accounts.

• Oversee site readiness, operational coverage, onboarding/offboarding, and disaster recovery escalations.

• Lead client business reviews and strategic initiatives, ensuring service quality and client satisfaction.

• Collaborate with HR, Finance, Sales, Facilities, IT, and other stakeholders to resolve issues and ensure seamless operations.

ABOUT US @ TGT GLOBAL

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

Make the most of our recruitment process. Apply today!