Operations Manager - Australia Hub

Operations Manager | Angel Delivery | Melbourne | Newly created role

Lead with aroha. Help build Angel’s next chapter.

There is a person at the other end of every Angel Delivery. Someone being thought of, supported, celebrated or held through a difficult time. What arrives at their door matters. So does everything that happens before it gets there.

At Angel, we believe Food is Love. Through food, flowers and thoughtful care, we help people show up for someone when they can’t be there themselves. Someone has trusted us to carry their care from one doorstep to another. We take that personally.

Born in New Zealand, Angel has just launched its first Australian hub in Melbourne. We’re looking for an Operations Manager to lead our people and build the daily operation with that same care.

Lead with heart. Think on your feet.

Our leadership philosophy is grounded in Aroha Mai, Aroha Atu. Love given and love received. Leadership here is an act of service: being present, listening properly, building confidence and giving people what they need to succeed.

You’ll work alongside your team, set clear expectations and have honest conversations with kindness. You’ll hold high standards and stay steady when things get complicated.

And they will. This is a start-up environment. Processes are taking shape, priorities will shift and decisions won’t always come with a complete picture. You’ll bring energy and a sense of urgency, helping your team work efficiently and keep momentum through a busy day.

You’ll need to think quickly, make sound calls and know when to act or seek support. When something doesn’t work, you learn, adjust and move forward. You take ownership of getting things sorted and follow through until they are.

Care lives in the details

You’ll own the daily rhythm of the Melbourne hub:

• Leading, coaching and developing the team.

• Managing rosters, production and workflow so work moves efficiently and orders leave on time.

• Keeping across stock, SKUs and supplier relationships.

• Ensuring every order meets Angel’s standards and is ready for dispatch.

• Upholding food safety and workplace safety standards.

• Building practical processes, removing bottlenecks and following issues through to resolution.

• Identifying and escalating risks when needed.

One moment you’ll be supporting a team member; the next, resolving a stock issue or reshaping tomorrows workload. You’ll keep an eye on what’s slowing the team down and find ways to make the work run better, without losing the care each delivery deserves.

Your background might surprise us

You could come from operations, project management, law, accounting or somewhere else entirely. What matters is your ability to lead people well, organise complex work and follow through.

You’ll bring commercial judgement, confidence with systems and numbers, and the curiosity to learn Angel from the ground up. You want to understand how everything works, ask another question and check the detail. When something needs attention, you take responsibility and stay with it until it’s right.

Experience helping a business grow or an operation scale would be valuable, though it isn’t essential. We’re interested in how you’d build the team, habits and ways of working that help Angel grow while keeping its care and standards intact.

Help shape what comes next

You’ll join early, with the opportunity to shape the team, establish how the hub runs and help Angel grow in Australia.

We’ll teach you the ropes at HQ, immersing you in all things Angel. You’ll receive competitive remuneration and join a welcoming team who care deeply about the work and each other.

The role is based in Melbourne. We welcome applicants already in Australia and those in New Zealand considering a move.

When you apply, tell us what connects with you here and about a time you helped a team deliver through change. We’d love to hear your story.