Position Title

Operations Student Worker (Service Desk and Maintenance teams)

Team

Finance & Administration

Date

08/20/2025

Position Status

Exempt

X

Non-Exempt

Reports To

Director of Operations

Grade

1. PURPOSE:

Operations student worker teams and the services they provide supply and create first Impressions of Luther Seminary for visitors. Is the Campus well kept? Are the facilities clean? Are the restrooms fresh, clean and stocked? Is the environment friendly and hospitable? All of these positive impressions are supported through actions by Student worker staff. Operations student workers are responsible for maintaining standards of excellent customer service and professional behavior in various and sometimes challenging situations.

1. KEY RESULT AREAS:

Service Desk Team:

The Service Desk team serves as the primary point of contact for students, faculty, staff, and alumni on campus. We are also the public face of Luther Seminary. This team provides event assistance and hospitality,

• Administration and general office duties, including answering the phones and filing. Attention to detail, greeting customers, etc. Administration and general office duties, including answering the phones and filing. Attention to detail, greeting customers, etc.
• Conduct rounds to check the status of facilities
• Provide assistance to campus community members needing building access.
• Respond promptly to phone calls or e-mail inquiries. Re-direct as needed
• Check Info email hourly and direct all that the in during a shift; keep all necessary tabs open
• Receive packages when the question isn’t available
• Communicate with and escalate as needed to Operations, Facilities, and Office of Technology to notify them of any issues and respond to requests agency; escalating any issues on campus to 911 immediately
• Assist with events on campus; receiving deliveries, answering receive, and preparing spaces
• Make and check on Cafe Coffee Service each weekday
• Help with light set-up and tear-down, such as bathroom inspection, moving tables, assisting caterers, and communication with Event, Operations, and Facilities staff

Maintenance Team:

The Maintenance Team is the focal point for ensuring a clean, orderly, healthy, attractive and secure work environment for all of Luther Seminary’s guests, students, staff, and faculty.

The Maintenance team provides the following services in support of Luther Seminary'smission

• Operations administration support
• Campus Supply/Mail Center includes stocking shelves and sorting mail.
• Custodial services
• • Routine (General cleaning of occupied spaces, Trash and recycling management)
  • Project (Deep cleaning restrooms, flooring, and the windows)
• Event support
• Move and arrange furniture and equipment; prepare classrooms and multi-purpose rooms for special events and activities; clean up furniture, equipment, and debris following these events.
• Light maintenance

Perform a variety of routine grounds maintenance duties in the beautification of the Seminary grounds. Operate powered and non-powered equipment and tools.

• Landscape plantings and mowing
• Leaf removal
• Snow clearing
• Grounds setup for events
• Mail and Consumable product deliveries

• Work with