Order Management Operator

Position Overview

Receive and sort packages, identify/inventory contents, place product in order tole, identify and save patient settings, enter order in ERP system, pick-up and distribute orders to appropriate areas, identify and locate rush/expedite orders as needed, transfer files and update orders, process orders through 3D printer and post process.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Download user settings into current software platforms
• Verify settings and route to appropriate function when errors or mismatches occur
• Stamp/sticker order form with correct information
• Diagnosis and determine product fault
• Confirm rechargeable products meet charging specifications.
• Create, file, and retrieve device history records for Hearing Instruments
• Prioritize and schedule ship dates consistent with established/expected turnaround time
• Communicate problems with incoming orders to appropriate personnel
• Invest shells to create a negative of the shell called “investment.”
• Set up 3D printers (clean and prepare for the next batch)
• Match and sort shells/molds
• Run and Operate Laser Serial Number engraving
• Disassemble hearing aids
• DSA testing
• Read, comprehend, and adhere to written work instructions, SOP’s, etc.

Competencies (Knowledge and Skills needed for this position)

· Strong data entry/computer skills.

· Maintain a high degree of accuracy and close attention to detail.

· Basic computer skills.

· Strong basic math, word processing/data entry skills, written and verbal communication skills.

Desired Qualifications

Required Education:

• High School Diploma/GED
• undefinedPreferred Experience:· 1+ year of data entry experience strongly preferred· 1+ years of manufacturing experience preferred