Posted 6 months ago
Order Management Specialist (m/f/x)
AI Summary
Manages customer orders and inquiries for a defense aircraft manufacturer, coordinating cross-functionally with production, procurement, and shipping to ensure timely delivery and accurate documentation.
About this role
WHO WE ARE
At Grob Aircraft, we've spent decades designing and manufacturing some of the world's most advanced training aircraft, trusted by air forces across the globe. Now, as part of Helsing, Europe's leading defense AI company, we are combining proven aviation excellence with state-of-the-art artificial intelligence to redefine what's possible in aerospace.
WHY THIS ROLE MATTERS
This is more than an administrative role. As part of our Customer Service & Support team, you are the vital link between our production floor and our global customers, ensuring that inquiries are answered, orders are managed, and deliveries happen on time, every time. You'll work at the intersection of high-tech manufacturing, international operations, and customer excellence.
In short: Without you, nothing flies.
YOUR MISSION
Be the go-to person for our global customer base, handling inquiries for parts and services, issuing quotes, and guiding customers through the entire order lifecycle
Follow up on delivery schedules and order status, keeping customers informed proactively and transparently
Manage invoices, credits, and all commercial documentation with accuracy and reliability
Handle customer claims professionally and solution-oriented, turning challenges into trust
Drive cross-functional coordination with internal teams across Production, Quality, Procurement, Warehouse, Shipping, Export, and Finance to ensure seamless operations
Own the documentation process, preparing and managing shipping documents and transport records with efficiency and precision
WHAT YOU BRING
Degree or vocational training in supply chain management, business administration, or a related field
3+ years' experience in customer service, order management, or a related commercial role, ideally in aerospace, defense, or other high-tech industries
Strong understanding of Incoterms and international delivery processes
Hands-on experience with SAP or similar ERP systems
Solid skills in Excel and PowerPoint
Fluent in German (≥B2) and English, any additional language is a bonus
A detail-oriented, solutions-driven mindset. You stay calm and deliver, even under pressure
WHY JOIN US
International environment with a diverse team and global customer base
Short decision-making paths. Your ideas don't get lost in bureaucracy
Real growth opportunities in a rapidly expanding organization at the forefront of defense and AI
Meaningful work. Contribute directly to projects that matter for European security
Collaborative culture. We succeed together, across teams and borders
Ready to be the reason our aircraft reach the world? Apply now, we'd love to hear from you.
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Skills
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.